Hotel Linens Reviews

4.5 Rating 273 Reviews
88 %
of reviewers recommend Hotel Linens
4.5
Based on 273 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email
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Phone:

07507562424

Email:

Malcolm@mpitconsultancy.co.uk

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It’s been 2 weeks since I placed an order. The company Hotel linens has taken the money by pay pal. I have rang them - the phone has been disconnected, I have emailed.... this company is obviously NOT reliable! I urge anyone who is thinking of purchasing anything from them NOT TO BOTHER... thieves comes to mind.
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Posted 5 years ago
PLEASE DO NOT USE THIS COMPANY!!!! ALL THEY DO IS TAKE YOUR MONEY!!!! THIEVING CROOKS!!!
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Posted 5 years ago
Okay . To anyone who is thinking of purchasing anything from Hotel Linens. DONT This company are a bunch of thieves! Take your money and never respond to any email. The phone is no longer connected! There is no way to contact them.. but they are quick enough to take your money! I am seeking legal advice as they should not be allowed to have an online company if all they do is take your money without delivering the goods..... keep away from this company
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Posted 5 years ago
Poor quality flannels - nothing like what we'd been promised. So thin you could 'spit peas through them' as my late mother would've said. Did all the refund procedures and have had nothing back. Unable to contact in any way or form. Robbing fraudulent traders. Avoid.
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Posted 5 years ago
Cannot get them to answer the phone or respond to completed contact form. My order is incomplete and has been since October. I have a feeling they have gone out of business????? Awful service
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Posted 5 years ago
I placed an order on the 16/01/2019 paid for next day delivery and although the money has been taken I am yet to receive my order. I have tried calling everyday and emailed several times but no response.
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Posted 5 years ago
Ordered, had confirmation that the order had been received then nothing ... that was nearly 2 weeks ago. 2 emails unanswered and their phone line doesn’t work. Paid for next day delivery ... what a joke, avoid like the plague!
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Posted 5 years ago
Shocking customer service. Simple order of white towels and white fitted sheet. 3 weeks later still no delivery despite being told I would have them 2 weeks ago. No response received to my last chaser. Honestly - there are many places you can buy online - go elsewhere and save yourself the hassle. Who has time to chase a company for a simple order and who can be bothered giving business to a company who don’t even have the decency to respond to you when you ask for a status update?
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Posted 5 years ago
We ordered a baffle box quilt, it arrived in a torn open black bin bag with no delivery note and the wrong quilt. We contacted Hotel Linens via email as we had no return information and 9 days later we are still waiting for someone to get back to us with return details.
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Posted 5 years ago
Wrong product was sent - very poor quality - still trying to get a refund - will not purchase from this company again
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Posted 5 years ago
No definitely not
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Posted 5 years ago
Mrs Boyle sorry you have not been happy with our service, we try our best to satisfy all our customers, in this case this is down to our mistake and we are rectifying the problem and will come back to you with a full apology Again sorry for any problems caused
Posted 5 years ago
No one of the pillow case was ripped they were to send replacement, but never did !!
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Posted 6 years ago
Hi Bernadette Did you receive the pillow case, it was sent out. If not we will send you another asap Apologies regards the delivery agent Malcolm
Posted 6 years ago
Item ordered last week and paid for next day delivery £4.95 p+p We were told item arriving on 27th Nov and it’s now 20.10pm and No sign Very disappointed!!
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Posted 6 years ago
Hi Martha as discussed you should have received the parcel yesterday due to your post code being outside the normal delivery areas. I can see from the tracking that your parcel was signed for today so you have the parcel. I now need to ask DPD why the delivery was not on time and we should be able to get a refund fr your delivery and pass this over to you. However as this is the first time we have heard about this issue we have not been able to proactively assist you. Can you please sen dan email to info@hotellinens and we can then progress this matter. If there is am issue outside of our control, such as a delivery agent we do request you contact us directly as soon as possible rather than leave negative feedback on the forum, kind regards MAlcolm
Posted 6 years ago
"Still not in receipt of goods despite ordering on 28 September.\r\nNo updates or advice of delay.\r\nWorst ever." Received a phone call saying delivery a.m. today 9 October 2017. Now received an e@mail from courier saying will be sometime tomorrow 10 October 2017
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Posted 6 years ago
Hi Peter, sorry to hear you did not receive your goods. My partner has called to explain the situation and as discussed, your goods have been resent for delivery today. Sorry for the inconvenience, sometimes couriers loose our parcels and we are the last to know. Kind regards Hotel Linens
Posted 6 years ago
Unfortunately I still have not received my order. Am disappointed as was planning to us the duvet for a visitor who has now already arrived.
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Posted 7 years ago
Hi as discussed your order was delivered on time, however the item was left with your neighbour. As discussed on the phone please can you remove this feedback later today. Thank you Hotel Linens.
Posted 7 years ago
Hotel Linens is rated 4.5 based on 273 reviews