Howdens Reviews

1.9 Rating 201 Reviews

18 %

of reviewers recommend Howdens

Company Reviews

Questions

Metrics

1.9

Based on 201 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 39%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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How quickly does Howdens resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 53% of reviewers feedback is Howdens takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

80.00%

Industry Average

“ Excellent service incredibly friendly and helpful team. Right from the outstanding manager Chris docwra down to the lads in the warehouse. Good quality kitchens supplied with the knowledge that I have the support and backup of a national company. All of this allows me to work confidently and to a very high standard. I've never had a dissatisfied customer ! Many thanks for all of your help, easpally the egham/Thorpe branch. Chris west. ”

- Chris west

“ Thank you again Howdens for your fantastic service and delivered on time again,in particular a big thanks to Joe Smith, designer at Leicester branch. Great service Joe from site survey to drawings, you are truly an asset to your company. Look forward to dealing with you again soon. Kindest regards. Mel Bird ”

- Mel Bird

“ Mick from the Eastleigh branch designed our perfect kitchen and within our budget. He was friendly and helpful, knew what we needed and designed a kitchen that fits our family and lifestyle. We're really pleased with the layout, quality and design of our kitchen. We also love the flooring and internal doors Howdens also supplied. Very happy with the service we received and the final results. ”

- R. Warwick

Howdens Reviews

Customer Service - Good