Iceland Foods Reviews

2.5 Rating 506 Reviews

35 %

of reviewers recommend Iceland Foods

Company Reviews

Questions

Metrics

2.5

Based on 506 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

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How does Iceland Foods deliver?

Helpful Report

(1 week ago)

Iceland Foods delivers items by Own Driver.

Helpful Report

(1 week ago)

72.15%

Industry Average

“ We had a delivery today around 20 past 6 and the man was extremely helpful thank you so much to the driver he was brilliant and deserves a pay rise, he's always very friendly when he calls to the house 😁 ”

- Kevin Wilson

“ I'm not sure why the star reviews are so low. I've never been anything other than 100% happy with every aspect of Iceland. Good choice at great prices. Stores well stocked. Personable staff in store. Great delivery slots with the best delivery drivers I've experienced. ”

- Miss Bronte Roberts

“ Excellent I am from Cheshire Runcorn area,and with all the prices increasing I started shopping at Iceland the last 12 months , the food is very reasonable and I do save alot on my food bill to other supermarkets that’s my option , The customer service staff are very helpfull ,especially the delivery staff, very polite and always very efficient, the young man who delivered my shopping today was brilliant he had all my shopping ready and very helpfull,5 ⭐️⭐️⭐️⭐️⭐️ to the staff , I highly recommend Iceland especially the Runcorn delivery, it so easy to shop online , so many bargains and delivery is very efficient I have always managed to get my shopping next day A***** ”

- Ros Seddon

Iceland Foods Reviews

Delivery - Fast