Littlewoods Ireland Reviews

Name: Littlewoods Ireland
Rating: 1.34

1.3 Rating 101 Reviews

8 %

of reviewers recommend Littlewoods Ireland

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Metrics

1.3

Based on 101 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Littlewoods Ireland 1 star review on 15th July 2021

Majella Meade

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was cancelled with no reason and I didn't receive my full refund but amount was withdrawn on my bank account. I will never buy anything again from this company.”

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Posted 3 years ago

“Never Again”

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Posted 3 years ago

“I wanted to return an item. Tried to contact them by phone, email and written posted mail but to no avail. Gave them a bad review on Trustpilot and got a response suggesting I phone them for help. Have now phoned on 2 further occasions a week apart. I was assured in each call that a returns label would be sent by email and a courier would collect my parcel. NO LABEL and NO COURIER. Very poor on your behalf Littlewoods. I will not be so quick to order from you again.”

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Posted 3 years ago

“How can a company like this even exist. Ordered, Paid in full, and told my credit is declined. Even though I paid in full. Did not get an email to say my order was declined at all. I will go to the end of the earth and to every government regulated with all of the proof I have as now a child will not receive this Christmas toy ordered nearly 2 weeks ago. Upsetting would be an understatement.”

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Posted 3 years ago

“Absolute joke of a company. The customer service is just disgraceful. Throwing you around different depts. I basically spent thousands to this company over the years. Basically returned an item and the girl who I dealt with basically calling me a thief. I'm so annoyed like how dare they. When I my returns receipt. They said they will look into it over a week ago and someone would call me back. Had to call 3 times and explain exactly what has happened each time I called. I will never buy anything again from this company.”

Helpful Report

Posted 3 years ago

“Never Again. Not if they were the only company that I could deal with. 55 minutes on hold every time I rang. It is too stressful to even go into it. How disrespectful to their customers. After a lot of contradictory information about my order I demanded a refund of my money and cancelled the order. It will be interesting to see if that comes back into my account. The staff I dealt with were polite and they tried to be helpful but their hands are tied. Hopefully they will find better employment in the future. How are they surviving. Better companies have closed their doors.”

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Posted 3 years ago

“Placed an order worth over €100, paid in full and a few days later it says declined with no explanation. Money has been taken from my account and the customer service is ridiculous. Not impressed at all.”

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Posted 3 years ago

“Honestly save yourself the bother of wasting your time with little woods! I applied for the credit account, uploaded all my documentation! They took around a month to get back to me and emailed me telling me to RING THEM! Excuse me? What type of company is this! Really unprofessional, time wasting! Honestly one of the worst experiences I have ever had with a company! I just ended giving up in the end as it was too complicated!”

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Posted 3 years ago

“the worst service ever,! i ordered the fridge ,money was taken from account ,after few days my order was declined for no reason ,there was no way to find out why . no one was able to give me an explanation by emails,live chat ,messenger.finally reached someone over the phone .the girl with poor english couldn t give me an explanation either ,in the mean time she was talking something in her own language( african i guess) to someone in her household! ,at the end she transferred me to some guy who wanted to speak only with my partner as account was under his name,once i passed the phone he hung up! , still no money no explanation no fridge !!!”

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Posted 3 years ago

“Extremely late delivery.”

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Posted 3 years ago

“Don't even have the energy to describe the hassle they put me through”

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Posted 3 years ago

“Robbers. I ordered a two pack of orthopedic pillows for back and paid €21. Waited over a week and they sent me a pack of two non-orthopedic pillows that are advertised as €9 on the website, thinking I wouldn't notice. No email to contact. I'm expected to spend my credit getting on to them and being on hold for hours. Joke. Scammers Edit: impossible to contact. Unhelpful customer service. I've been told I have to go to the post office (during a pandemic/lockdown) and send the item back. They'll have to process a refund when it arrives back and then I can reorder it again if I still want it. So that would mean I'd eventually receive the item I actually ordered in around a month from now. DON'T SHOP HERE THEY ARE SCAMMERS AND NOT WORTH THE MENTAL STRESS”

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Posted 3 years ago

“Ordered AirPods, dispatched out on delivery with courier and then suddenly today the order shows as returned. No tracking now open on it and it never arrived... funds not returned to account and no email update at all.”

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Posted 3 years ago

“BUYER BEWARE!!! What a bunch of crooks.We bought table and chairs dining set and had to wait 2 weeks to just receive a WARDROBE. Rang the ''helpline" and the woman was almost whispering. Maybe she thinks ASMR might calm down the irate customers she has to talk to. She told me she'll see if a DHL guy can collect it from us, but couldn't promise anything "due to Covid" and it might take up to a month to get a refund. WTF!!! Incompetent warehouse staff and "helpline".. I will NEVER shop from Littlewoods again.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“I honestly wish I could give 0 stars or even negative numbers! This company is appalling so you should all avoid at all costs. I placed an order for AirPods on the 4th of May and still haven’t received them! I called on the 15th of May and was greeted with a very rude and uninterested agent who mumbled at me and just said ‘they’ll be there by Wednesday’. Frustrated I just said thanks and just hung up as I was getting nowhere. Wednesday came and still no sign so I rang again and I was told that they don’t really know what’s going on with my order and as it hasn’t been updated/ tracked since the 13th it potentially has been lost. The agent said she would contact the courier company and provide me with an update. Guess what, no update and no contact of any form. The website says standard delivery is 4 days, this is a joke and should be deleted because it is pure lies. Try standard delivery time: never. I want my money back and after that I will never shop here again and I will tell everyone I know to also avoid. I’ve placed a lot of orders from a lot of different places over the last few weeks and they’ve all been exceptional, communicating with me and delivering speedily. This is a disgrace and I’ll be ringing again tomorrow, not that it will be of any help!”

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Posted 3 years ago

“Ordered something that had a stock of 256. No sign after 2 weeks & they said they are waiting for it to come in. Sent messages & getting the runaround. Looked for my money back but they told me i will need to wait for trading standards to contact me. Shocking.”

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Posted 3 years ago

“I ordered an item from this company and waited a long time to get it. It was a birthday present for someone and it was well past the delivery date and the persons birthday when I received it. It was my first and last time I will use them. I only gave 1 star because I can't give 0”

Helpful Report

Posted 3 years ago

“Worst experience as a customer with any online retailer in my life. I tried to place an order twice but got an error message to say that the order could not be placed and I was not charged. Upon checking my bank account, I was debited twice to the total of €1k. I rang customer service and was told to just wait 24 hours, the payments would be automatically reversed and I can try and place the order again in 24 hours. After 24 hours the payments were not reversed, I called back and was put on hold for 1 hour trying to get through to the payments team. I eventually got through and got my money back and was told to place my order again. I tried to place the order and the exact same thing happened - debited but no order processed. I had to call customer services back for the third time and spend another hour on the phone explaining my situation and convincing them to let me place an order over the phone, which I do so painstakingly with one of their inept CS reps. I was told again my payments would be reversed in 24 hours. 6 days later, my order was due to be delivered and I received an email from littlewoods saying my items are out of stock and won't be delivered, and I am still yet to receive my third refund. I called customer services again and was told they cannot give a timeline on when the 3rd refund will be processed and that they will issue another refund for the cancellation of my order due to stock shortages. So, €2000 in debits, 3 hours on the phone and 6 days later I will be receiving nothing from Littlewoods. Disgrace.”

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Posted 4 years ago

“they put my wrong address in and now won't change it> never had this negative online experience before. They want proof of my address. As if I could be bothered !!!”

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Posted 4 years ago

Littlewoods Ireland is rated 1.3 based on 101 reviews