“I have purchased three guitars from L&M in Burlington in the past four years probabaly about $10,000 after adding in various accessories. I was in on Friday to purchase a fourth and chatted to the normally great staff about bringing in my Lucille for its regular "spa day" and to fix what would have been, had I noticed it in time, a warranty problem. Wednesday, I show up with said guitar and am told it'll be three weeks - the luthier is sick. Didn't ask who I was, whether I wanted to leave the guitar or whether, if I brought it back in three weeks, it would be a further three weeks to repair. No offer to call if and when the backlog is cleared. Just couldn't care less - no interest whatsoever. I even offered to buy the fourth guitar to play while I waited. One would like to think that this is how this guy, at least, just treated their casual clients, but it must be how they treat everyone, since they had no clue who I was. Just made an appointment at a local mum and pop store and will have them spruce up Lucille and order my next guitar. Too bad.”
“Went to try out bass amp heads. First of all they have the worst variety of them in store all the stores I have gone to had one or two and it’s the same brands there’s a huge lack of variety of them. When I found one I wanted to try I was thrilled. I play a pj bass so naturally I looked a for a pj bass it was an Ibanez talisman in matte black. Went to plug it and cranked the volume barely any sound was coming out of it we made sure the volume was up on the amp and bass and barely any sound on it . So after a bit of trying to figure it out we gave up and switched another bass, which ended up working fine. The problem was the worker didn’t care that there was clearly an electronic issue with the bass and didn’t do anything about it”
“I'm still waiting for an order I put in 26 days ago,and they won't tell me anything about it,except that it was shipped 6 days after I ordered it.
The website said there was one in Victoria, and one in Quebec. I could have driven to Victoria and had it in two days,but instead I trusted this company to get it to me in a reasonable amount of time. They have failed. Definitely not trusting this company ever again.”
“They have guitars and amplifiers with yellow tags marked down on price. But all are faulty . No good. I checked 6 amplifiers . All faulty and the guitar I used was also faulty. The toggle selecter was only working the neck pickup. The speaker in the 1 amp for $ 2000 sounded blown . The gold knob on the volume fell off the marshall. The fender amp was selling as blemished and sounded water logged. Traynor was cracking. All on sale. Please beware. Check the gear thoughrally. Go somewhere else. Please. They are blacklisted.”
“Lundi 15 avril 2024 à 14 heures je me suis présenté Long & McQuade du 2700 chemin Ste Foy pour me procurer un clavier arrangeur numérique GENOS 2 de Yamaha afin d’ajouter un autre clavier à mes instruments. Au comptoir 2 personnes en discussion. Puisque je ne connais pas leur nom je vais les nommer le vieux et le jeune à barbe.
Je leurs demande de voir le clavier numérique Genos 2 de Yamaha. Le jeune fait une recherche sur son ordinateur. Le vieux lui dit yé! Tu ne vends pas ça tous les jours. Pourquoi demande le jeune, à 8000.$ tu n’en vends pas tous les jours. C’est dispendieux qu’il dit. Finalement le jeune répond : J’en ai pas à montrer et il faudrait le commander.
Afin de voir le type de produit, je demande avez-vous le PSRS 900 de Yamaha? Modèle sous le Genos 2. Réponse du jeune non! Finalement après quelques secondes, nous sommes trois à se regarder toujours devant le comptoir sans réponse. Je demande avez-vous un équivalent? On me fait un signe de la tête que non!
Je suis reparti de ce magasin bredouille de réponses et déçu de voir un magasin d’instrument de musique peu intéressé à montrer ses produits.
Bizarre de magasin! Ça ne vaut pas une étoile!”
“I had to return something at Waterloo store Chris was really rude to me . No customer service.
I will follow with head office . Do not recommend this store.
I was trying to explain a odd situation to him but he did not want to listen. Strongly do not recommend this store”
“I went to the markham store Saturday Sept 30...to purchase (HHX COMPLEX PROMOTIONAL BOXSET)....14,hihats..16..18 crash..20 in ride cymbal. They had a used returned boxset online forsale...in Victoria BC...so l put deposit and paid for shipping...said they will call me when store received boxset....l get a call next day saying they sold this item individually not as a boxset...lm not very happy about it...NOT SALES PEOPLES FAULT...AT LM STORE...If they can make it right would be nice...my daughter's wanted to post this on Facebook..but l don't want that..no posting on Facebook...lf someone can make it right for me..ld still be a customer..thx for reading this...last words..staff at LM are great..”
“I purchased a Martin Road Series guitar from the Ottawa store in 2022. I never got the set up completed. I was new to guitar and did not understand the importance of it. I purchased a nylon string Taylor in February 2023, and asked the sales person if the Martin set up service would still be honored. He said yes. Mind you I live 3 hours away in the US. When I tried to schedule the service, the person I spoke to was not helpful and seemed to say I could not get the service. I said never mind I will find a new provider. Not happy with this treatment”
“I arrived at the new store on Guelph line and the sale rep asked me if I needed help. I asked a few questions and selected strings and guitar polish. When I asked to take a look around the new store I was told. "Yes, but it's not a library". I'm 48 years old and I was talked down to like I was a punk kid. I purchased my items but I won't be back. How many thousands of dollars I've spent at Long & McQuade? For what? To be insulted.”
“Warning: if you choose the Rocktober 0% financing and (as per usual at L&M) the item is defective, they WILL charge you a stiff restocking fee. They will also insist that you knew this even though they did not mention it at all during your purchase. Deceptive, dishonest and despicable. I deleted my account. Going to Cosmo, Steve's, Sweetwater etc for all future purchases.”
