“my name is Jules Thibert and I went into the Long & McQuade store on Hunt Club in Ottawa. i looked around for a little while, then I asked one of the employees to assist me with what I was looking for. The person that was helping me is Joseph Fraser [Joe], That was the best decision I made, as he listen to my concerns and asked what I was looking for, and you could tell he was listening. He help me with an electric guitar, amp for guitar and a mic and amp for the mic. When we got home there was issue with the mic, so we decided to return to the store the next day. Joseph helped us again and replaced the first mic with a better one to suit my needs. Again we returned home and the mic had to be put full blast to hear it. I called the store and spoke to Joseph and he said if I wanted to to return to the store with the mic and the amp for the mic, he figured out the issue and fixed it. I would recommend this store to anyone looking for any musical instrument.
I would like someone from head office to be sure to inform Joseph of the wonderful customer service he provided me. I would like to hear back from someone to ensure me that Joseph was informed of his great customer service”
“My name is frank Jackson. I bought a acoustic guitar from long & mcquade. I am a lefty and they had what l wanted. There products our top notch. Thanks again Henry and Dave for everything you helped me with. I would recommend this guy's anytime.”
“I bought a drum throne at the Calgary East store, the new drum salesman's name was Andre...... FANTASTIC service!! Friendly.... very helpful, good listener... got me exactly what I wanted. Thank you Andre!!”
“I recently purchased a Taylor 724ce Koa. I dealt with Paul the manager.
He unboxed in from me at my request. Paul took the time explaining the specs
picked and strummed for me so I could the hear the sound from 20 feet away.
I have purchased guitars from this location in the past and the experience is
genuine and honest. Paul and his TEAM ...I'm giving them a 5 star rating and they
deserve it. CONGRATULATIONS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!l L&M Kingston Ontario”
“I am a beginner guitar player and had been looking for a used guitar. They had one in the Langford BC store. I live in Alberta. So I called the store and spoke to Matt about the condition of the guitar. He went and had a look at the guitar and was very clear on its condition. I agreed to purchase it. Matt helped me through the web page purchase, performance warranty etc. The website buying program was thorough with shipping costs and possible delivery time. Within a few minutes I received an invoice and pretty quickly I received a tracking number. I have now received my guitar and it is exactly as promised. Matt and Long & McQuade made this purchase extremely easy and trouble free.”
“I’m the Principal Trombone of the NAC Orchestra in Ottawa. I recently had an issue with damage done to a trombone that I needed in order to complete a recording with the orchestra. I got in touch with a Master Repair Technician, John Chambers at the Kanata, ON location. He took my call immediately and, after explaining my situation, he invited me to drop off my instrument as soon as I could that day. Within 3 hours he had not only fixed the major dent on the slide but completely overhauled my trombone. I was very impressed with how he dealt with my problem in such a timely and professional manner. He was an excellent listener, very personable and extremely skilled. I want to commend the entire staff of the Kanata location. My shopping experience has always been a positive one. The staff are courteous, patient and helpful! I had also rented, then bought an electric guitar and amp for my son. That too was a very pleasant experience. I feel very fortunate to have such a service in my city. Thank you, John Chambers for saving the day for me! Thank you, Long and McQuade.”
“Long and Mcquade has always delivered awesome service. Ignore the negative comment, it's totally and obviously fabricated. Why would they sell you a new instrument thats broken? Makes no sense. Anyways every purchase I have made has been easy and the product was amazing, and I have bought quite a few instruments and different accessories from them.”
