“Popped in to Canterbury, Fenwicks this morning, there was no other customers around. I asked one of the staff to help me choose a lipstick. She asked me what colours I like, I said I don`t what would suit me. So, she said she would not know what I like. She put some lipstciks on her hand, I am not sure how that is meant to help me. She kept saying she doesn`t know what I might like. I choose a lipstick on my own. Then she asked, is that everything for today, I said yes. If she showed me or recomenned me new products, I would have spent £ 100 to 150. I had a very disappointing experience.”
“Had many products from this particular brand and they have all been amazing. I strongly recommend the Mac dark deep mineralise bronzer, absolutely in love with it and it blends perfectly and leaves a lovely shine.”
“The girl I ended up with I felt was very judgmental. I have been in the same position before at this store. Just because I went in with no makeup on and a sweater and didnt look my best I feel like she was looking down at me. I actually work for Channel so on my days off I dont ever wear makeup. Will not be going back to this store.”
“I purchased two eye brow pencils from MAC, the products arrived in a well protected sealed bag and the delivery process was very quick. I would definitely use this service again and would really recommend it based on my experience.”
“Following my after care post graduating from DFMA, I attended a masterclass in London at a mac studio. After this class we were given honest reviews from the make up artists themselves and a 35% discount on all products for 2 years. The customer care was absolutely amazing and they answered all my questions without leaving out any information on the downsides of some products (instead of trying to steal my money). They were patient and happy to go up and down the stairs to fetch different products I was interested in. They gave me 100% of their attention and were not patronising in the slightest when educating me on what products would work on me and what wouldn't.”
“We was walking towards departure gates in Stansted Airport terminal. Suddenly one of the MAC shop workers, she dropped pink nail paint onto my girlfriend's shoe & jeans. INSTEAD OF GO & BRING NAIL PAINT REMOVER, SHE WAS STANDING WITH STUPID SMILE ONLY, AFTER WE'VE ASKED HER TO BRING IT!!!!! We've also asked another shop worker for nail paint remover while explaining her, what's just happened. She told us carelessly something about going somewhere else to buy nail paint remover. Completely irresponsible shop staff!!!!!
Brands like MAC should has all employers trained with level as high as their products are.
VERY BAD EXPERIENCE EVEN WITHOUT BUYING ANYTHING!!!!!!!!!!”