MADE.COM Reviews

Name: MADE.COM
Rating: 1.37

1.4 Rating 633 Reviews

8 %

of reviewers recommend MADE.COM

Company Reviews

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Metrics

1.4

Based on 633 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MADE.COM 1 star review on 25th October 2022

Edward Stock

MADE.COM 1 star review on 14th October 2022

Lhamo Bos

MADE.COM 1 star review on 22nd August 2022

Anonymous

MADE.COM 1 star review on 15th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the Ritchie Armchair, which looks great and is decent quality, however it arrived with the wrong colour legs. Following extensive phone calls, multiple emails and a second incorrect delivery I did eventually get this resolved and they are now sending me the correct legs. Seems as though a batch of the chairs were made with the wrong legs and Made.com took some time to find out what had happened and source the new legs from the supplier.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your review. I am very sorry to see you have had a poor experience whilst shopping with us and the customer service you have received has not been to the level we would expect. I will ensure a member of the team contacts you by close of business today to ensure this is resolved for you as quickly and as positively as possible. Kind regards, Charlotte

Posted 4 years ago

“We went to see the table lamp in their show room in London and decided to order them. Delivery was on time and items well packaged and not damaged. So all in all a good experience indeed”

Helpful Report

Posted 4 years ago

“Having bought about 10 items from Made over the past two months my impressions of them is good products at good prices, and good customer service who have put up with a lot of requests from my side. The negatives are them taking a looooong time (a month) to process a refund (I'm actually still waiting), and one of their delivery partners - Arrow XL - who refused to unpack my items (although they were obliged to) and literally ran away before I could call Made, didn't contact me before arriving (although obliged to), and arrived before their delivery window while I was on a work call. Challenges with buying furniture with every supplier, but overall a good impression of Made.”

Helpful Report

Posted 5 years ago

“Purchased the 3 seater Scott sofa Took slightly longer than stated to arrive, however delivery was smooth with 3 hour slot confirmed on the day before and a phone call 45 minutes before arrival. Sofa was a pleasant surprise, and we are very please with it.”

Helpful Report

Posted 5 years ago

“Brilliant products! Trouble is, all of them have a really delayed delivery date. I found a desk that I love, but I have to shop elsewhere for the same desk because it is due to arrive in three months: I need it sooner than that. Overall, on the website, I think it is a great user experience and I like the style different options you can select: the 'industrial' one was really useful when I was customising my room.”

Helpful Report

Posted 5 years ago

“good website”

Helpful Report

Posted 6 years ago

“Well-designed products, but average quality, horrendous delivery times, and slow customer support.”

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Posted 6 years ago

“The items I got recently from Made.com were incredibly beautiful and suited what we wanted down to a T. We got a light shade, a lamp and a side table. My only issue was that we had to wait SUCH a long time for the table for it to then arrive flat packed - we really weren't expecting that. It wasn't difficult to assemble or anything, it just wasn't cheap and we did have to wait so long for such a small item (over two months). However, it is now beautifully placed in my living room and looks perfect.”

Helpful Report

Posted 6 years ago

MADE.COM is rated 1.4 based on 633 reviews