Mainline Menswear Reviews

2.1 Rating 146 Reviews

28 %

of reviewers recommend Mainline Menswear

Company Reviews

Questions

Metrics

2.1

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Mainline Menswear resolve customer queries?

Helpful Report

(1 month ago)

Greater than 40% of reviewers feedback is Mainline Menswear takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

22.22%

Industry Average

“ Totally unprofessional staff specially on phone customer service , I ordered a large shirt and it was really big , I called on 16/08/23 to them and asked for medium size , a lady of mainline said we have one medium available you just returned large and we will post you medium size , very next day 17/08/23 another lady she said we don’t have in stock , If you don’t have in stock just simply say no , so disappointed with their service . ”

- Saad basheer

“ When I spoke to customer service I could see why mainline have so many negative reviews. ”

- Daniel bowman

“ weeks… Ordered 500£ worth of cloths 2 weeks ago apparently royal mail let them behind a bin and I've got to wait 30 days to see what royalmail say I've spent 1000s upon 1000s with this site I'll never ever order again customer service and whole company in general is a pure joke ”

- Anonymous

Mainline Menswear Reviews

Customer Service - Bad