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I can’t speak to manager as they won’t put me through (they said they will call back which - guess what, didn’t happen), and any response from customer service is now we won’t assist further.
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- Cassie
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I made an order on the 29th August for next day delivery, its been delayed time and time again by hermes/evri and despite multiple emails of reassurance from MandM customer services saying they will resend my items I have still not got anything
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I have been in contact with you every day for almost 2 weeks now !!
Your customer services team keep saying they will be in touch but never are !!!
Hermes/Evri have my parcel, they havnt even attempted to deliver it, they sent me 2 texts saying delivery failed on both the 8th and 10th September , I have a full cctv system plus ring door bell, no one came to my house so this is a blatant lie, Evri/Hermes have always and always will be the most useless and deceitful delivery service and are a disgrace to their profesion.
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- Andrew
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They sold me trainers that slip down at the back whenever I walk (heel slippage). They have virtually no customer service. No phone staff. They expect customers who received faulty goods to pay return postage in direct violation of the Consumer Rights Act 2015. Avoid these charlatans like you would avoid dog dirt on the pavement.
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- Andrew Dale
