M&P Direct Reviews

Name: M&P Direct
Rating: 1.93

1.9 Rating 30 Reviews

23 %

of reviewers recommend M&P Direct

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1.9

Based on 30 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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M&P Direct 1 star review on 18th August 2023

Munir

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent staff their product knowledge second to none no pressure sales just sold best product that suited me”

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Posted 6 years ago

“A wide choice of top manufacturers and quality products at very reasonable prices”

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Posted 6 years ago

“A wide choice of top manufacturers and quality products at very reasonable prices”

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Posted 6 years ago

“Great products at great prices. Very helpful staff. Easy to order from.”

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Posted 6 years ago

“Great customer service. Help had the motorcycle parts that I needed and posted out and received less than stated time”

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Posted 6 years ago

“Easy to order, fast delivery with updates throughout whole process enabling tracking of order...”

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Posted 6 years ago

“I rang them as their web site wasn't working properly to take my order. They apologized, took my order and it was delivered 2 days later”

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Posted 6 years ago

“M&P ARE NOThonest about some items, be careful. I booght a “ Halogen Headlamp” that was how it was listed, on arrival there was no bulb, I complained but was told that bulbs are not included, NOT good enough.”

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Posted 1 year ago

“M&P's couriers (DPD) failed to deliver my paddock stand. After investigating M&P informed me DPD had delivered it to a completely different address two miles from where I live. After four weeks of correspondence they have to date failed to resolve this issue by giving me either a replacement or refund, even though I have the full support of the Consumers Act. If you decide to deal with this company after reading my review please proceed with caution.”

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Posted 5 months ago

“I ordered an item through eBay. . They don't even had the item, they took my payment, I've asked for my money back but they ignore me messages. What they've done is plain and simple, e, FRAUD, THEFT They should be kicked off eBay. And I will do what I can to make that happen. They don't know me and I'm like a dog with a bone..”

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Posted 6 months ago

“Will take your money but not service your bike. Then the bike fails and they do a cover up at 700 miles. Had to buy a new R1250GSA and am still trying to get some form of recourse. 4k down the drain. I hear mandp have now lost the bmw franchise Absolute loosers”

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Posted 7 months ago

“Testing...text let alone 3+3 images of boots & receipts etc not uploading”

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Posted 8 months ago

“World wrost service very bad service. My parcel reach in raiwind on 12 August today is 18 August but not deliver .”

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Posted 8 months ago

“Purchased a screen from thier ebay shop it said it comes with fitting kit it does not, it comes with 2 brackets fixed to the screen. I Contacted them by phone they said someone will get back to me they did not, then emailed no response they claimed they replied but they did not until i rased a case with ebay, then claimed that the 2 brackets attached to the screen are a fitting kit, its not its two brackets attached to the screen. I would avoid using them as their customer service is non existant, i wont be using them again.”

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Posted 1 year ago

“Caught doing 120mph on customers bike!!!!! I visited the BMW Motorrad showroom and purchased an s1000rr sports bike, this bike cost around the £20,000 price tag, following my purchase I then decided to have additional carbon fibre parts added to the bike costing a further £4000, upon having these parts fitted I collected the bike from the dealership to find my bike was very hot and I was under the assumption that someone had been riding it. Now, this didn’t bother me until I arrived home and decided to check my tracker that was fitted to the bike, the report then outlined that M&P mechanics had been out on the bike thrashing it around at 120 mph in a residential area, the bike had only covered 44 miles on the odometer and was still in its running in period, This obviously made me furious so I called the dealership the following morning. The dealership came back to me via email offering me money to keep my mouth shut and not to take any of this to public or social Media, they advised me also that they had spoken to the mechanic in question and they had apparently given him a warning over the situation, how this is not a sackable offence il never know. I rejected their offer and said I wanted to reject the bike as I didn’t think it was fair for someone to be doing that to a brand new bike that I had just paid £24k for which could possibly bring on issues with the bike in the future. Couple of Months have passed since the incident and I have eventually calmed down over the situation and I returned to the store to Purchase another bike with a friend, I had the intention of buying another s1000rr bike for around the same price as before and my mate was going there to purchase a brand new KTM superduke r costing around £18k, after being in the store for around half hour the salesman that we were dealing with had a phone call on his desk from a manager called Chris eady telling him not to serve us, they don't want our custom and to leave the store. Considering all this hassle was not from my doing and I’m basically getting rejected from their store for no reason other than the problems they caused I find it quite disgusting, so not only have they lost out on 2 new bike sales totalling over £40k, they have now lost 2 regular customers. I’m just putting this out there to pre warn customers about the way this dealership treats their loyal customers.”

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Posted 1 year ago

“Bought an Ex-Demo Piaggio scooter from these guys. According to them, if anything goes wrong with, what is meant to be, an as new bike, within the first 30 days of ownership then they can ignore your consumer rights and not give you a full refund because they are allowed to fix the problem first and then continue to ignore your requests and consumer rights. I believe this is called coercion. Approximately 7 months later, the bike has since had a few more issues, M and P have since again declined to refund any part of the bike (and in fact have stated that nearly 2000 miles is a very very long way for a commuter vehicle to travel in that time...), they now have my bike and my money and are ignoring all my communications to try and resolve the matter Oh and this is primarily dealing with one of the partners of the business!! So no hope to had here it seems. However, all other staff have been polite, friendly and had the vehicle not been awful, the experience would probably have been good. If you chose to shop with M and P, you chose to roll the dice.”

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Posted 1 year ago

“Total shambles it two weeks instead of three days sent the wrong part and then deducted £3.35 out of my refund for postage never again certainly gone down hill in recent years”

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Posted 1 year ago

“I ordered a set of brake pads, a day after they were due I received an email saying they weren’t in stock and would I like a similar make or refund. I chose the other make as my bikes off the road and I’d already waisted a week. I’ve heard nothing since accepting the replacement, no acknowledgement and no parts. Order elsewhere!”

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Posted 1 year ago

“I had very bad dealings with this company off eBay,bought an electrical device for my motorbike,was faulty upon me recieving it,now under the 7 day money back guarantee I'm entitled to a full refund,they refuse to pay the return p and p costs,also refusing to refund me straight away,contacted eBay and thankfully they are sorting this out so they can pay return postage fees and refund me straight away. Terrible company to deal with,ignoring messages and just the general tone of their messages at certain ones they do reply. Keep away,better quality shops out there”

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Posted 2 years ago

“They are the slowest courier service of Pakistan.. it take 6-8 days for Normal deliveries to be deliver...”

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Posted 2 years ago

M&P Direct is rated 1.9 based on 30 reviews