NewChic Reviews

3.65 Rating 4,847 Reviews
64 %
of reviewers recommend NewChic
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
1.70 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How is NewChic returns process?
(1 year ago)
Greater than 93% of reviewers feedback is NewChic returns process could be better.
(1 year ago)
F

Returns - Difficult

13.16%
Industry Average
The quality of the material and stitching is very poor. Looked like proper sweatshirts online. In reality they are like cheap, thin, shiny football tops. I would not order again. I would send the lot back but I understand returns are more hassle than it’s worth.
- Anonymous
Clothes turned up; all the shirts were creased like someone slept in them, very odd. Was I given returns?
- Anonymous
The four items I ordered arrived within the advised timeframe. Of the four items I ordered, three were the size I ordered, but one item was not as I ordered and was far too small to wear. I'm not even going to engage in the returns or refunds processes because I don't have enough time in my day to rectify NewChic's issues.
- Rob Hall