New Look Reviews

4.1 Rating 531 Reviews

81 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.1

Based on 531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Popular Questions:

Delivery

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Customer Service

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How does New Look deliver?

Helpful Report

(1 month ago)

New Look delivers items by Courier.

Helpful Report

(1 month ago)

0.00%

Industry Average

“ Terrible communication. Order not arrived despite despatched over 2 weeks ago, already 4 days later than latest delivery date. Unable to contact them ”

- Anonymous

“ Wow, still no refund or acknowledgement that my returns have been received despite the proof of delivering showing they received them back on 17th November. I’m getting so fed up with this company, as firstly they didn’t provide next day delivery when I paid for it, and now this. Do you actually have any staff working at New Look to process these things or do you do it to alienate your customers?! Either way it’s disgusting. ”

- Anonymous

“ Paid for next day delivery from New Look and the DPD driver didn’t even bother to come to my house, instead he sent a photo of a row of three houses that are not on my street. ”

- Anonymous

New Look Reviews

Delivery - Slow