“Do yourself a favour and DO NOT BUY from this company.
I bought online a pair of boots and sandals. I kept the sandals and sent to boots back. From me dropping them off at my Collect Plus point and them arriving at Office they had been removed from the bag.
I know they were in the box for various reason.
1/ I didn't take one out of the box as I only needed to try one on to know they weren't the boots for me.
2/ They are not at my house.
3/ I know the difference in weight between and empty shoe box and a full one when taking them to the drop off point.
Office have chosen to not refund me on the basis that I have not returned the boots and that the bag has not been tampered with - this is the same bag that I opened and then re-sealed with tape to send them back, making it tampered with!
When I tried to get details of the complaints department on online chat, I was initially asked how they could help. They told me I had my answer already and I should apply to my credit card company for a refund. I then asked for the details of their MD/CEO which they wouldn't give me. I then found these and put them in the chat message. They were then happy to look into this a bit more. They said they would get back to me and when I asked for the surname of the person I was talking to, the wouldn't give this to me.
They never got back to me, so I wrote to the MD and did not hear back from her either.
So in a nutshell Office are happy to call their customers thieves and not consider that these boots could have been taken by someone on route or once delivered back to them.
They clearly do not care and are happy to lose a customer that has spent a fair bit of money with them in the past both in store and online.
I am mortified to be accused me of stealing and they should be ashamed of treating someone in this way.”
“Do yourself a favour and DO NOT BUY from this company.
I bought online a pair of boots and sandals. I kept the sandals and sent to boots back. From me dropping them off at my Collect Plus point and them arriving at Office they had been removed from the bag.
I know they were in the box for various reason.
1/ I didn't take one out of the box as I only needed to try one on to know they weren't the boots for me.
2/ They are not at my house.
3/ I know the difference in weight between and empty shoe box and a full one when taking them to the drop off point.
Office have chosen to not refund me on the basis that I have not returned the boots and that the bag has not been tampered with - this is the same bag that I opened and then re-sealed with tape to send them back, making it tampered with!
When I tried to get details of the complaints department on online chat, I was initially asked how they could help. They told me I had my answer already and I should apply to my credit card company for a refund. I then asked for the details of their MD/CEO which they wouldn't give me. I then found these and put them in the chat message. They were then happy to look into this a bit more. They said they would get back to me and when I asked for the surname of the person I was talking to, the wouldn't give this to me.
They never got back to me, so I wrote to the MD and did not hear back from her either.
So in a nutshell Office are happy to call their customers thieves and not consider that these boots could have been taken by someone on route or once delivered back to them.
They clearly do not care and are happy to lose a customer that has spent a fair bit of money with them in the past both in store and online.
I am mortified to be accused me of stealing and they should be ashamed of treating someone in this way.”
“My partner and I were served by Anya and her colleague, in store 195. They were both really helpful and very pleasant, nothing was too much trouble for them. I left the shop feeling really happy with not only my purchases but the customer service we received. Well done guys, very friendly, very polite and offered really good advice about the products. Thank goodness for store 195.”
“Very bad site.
Website tells visitors that the company has international shipping and there is a table with the cost of the shipping to each country. You lose time chosing some shoes and, when you place the order, you receive a message telling you that "there are no delivery methods available".
Bad service. Avoid this company.”
“I recently ordered a pair of glam runners on sale. I was sent an odd pair a gold one and a black one. They are refusing to send me a replacement pair as they have gone back up to the original price. They have tried to tell me they are no longer in stock yet myself and daughter are able to go in and order them at original price.
Customer service is appalling.”
“I got online delivery of 5 pairs of shoes. Delivery was fast. However got 2 of them waiting for the rest and its been delivered 1 by 1 the shoes have defects and the shoe laces came undone. I am disappointed. You can see the picture it has a lot of defects”
“I brought a pair of air forces 1s online, when they arrived I noticed they were already creased. The right shoe looked like it had been on display as it had dirt marks on the sole. The cardboard that usually sits in the trainers was missing. There was also a knot in the shoe lace. Unfortunately this will be the last time I order from office.”
“Paid SGD285 for a Nike Air Force 1. When it arrived on my door step the box was ripped. Shoes looks abit in a bad condition. I paid for a real Air Force price however I got a rip off shoes. What a scam”
“Bought nike shoes that started falling apart from inside after 3 weeks of wearing them . I been told to send them to assessment team with tracked delivery that costed me extra 10 pound . They send shoes back to me saying that they are damaged but this is not manufacture fault but mine. Shoes are falling apart after not even 4 weeks and I was told that is my fault. I lost money I payed for shoes and extra parcel cost just to recive disgusting letter suggesting I damaged the shoe fro inside. How would I do it office ?!?!?
Pepole on customer services are terrible basically suggesting you to move on as they wont do anything about it . If you think you will buy a shoe from office and something is wrong with it you will never get your money back ! Avoid this shop pepole ! They do not care about customer after you made payment !”
“Visited the bullring store today nikita and Hassan and Charlotte and Justin were really friendly and helpful. It was nearly closing time when we went in the store but staff wasn’t on to us to leave in fact they were telling us to try the trainers on for Comfort. The Service in the bullring Office store is always out standing I normally get served by Matt and Justin there both brilliant.”
“The service at the store in Birmingham is excellent..Assistant's greet you with a "hello", so cant find any fault's there.
However..
And this is more to do with quality control
I recently ordered a pair of buckle boots (size 6 in taupe) online after the Birmingham store had run out of them.
they arrived at the store, and I was informed by text..(all ok)
I collected them..and on trying them on, it soon became apparent that one shoe felt far looser than the other.
Looking at the shoes, they were both marked as 40 (Uk 6) on the sole, However on looking inside one of them under the tongue it was marked as 41 ( size 7)
I brought them back to the store and decided to re-order another pair ( size 6)
They arrived at the store, and this time I decided to try them on at the store first.
they seemed fine, so..not wanting to take the cardboard box home, I placed them in my own carrier bag.
Now they are both marked as size 40, however (and its not my imagination) the right shoe feels wider than the left and visibly looks so.
Placing them sole to sole they are the same length, but the upper shoe on the right foot is definitely wider to the point where if I place an inner sole in the wider shoe, I can put my foot in quite comfortably..but on doing so with the other shoe, the shoe is unbearably tight especially across the toe digits.
As I say..this issue is more to do with quality control..inspecting what comes in from the manufacturers of the shoes (abroad)
and what goes out to the customer from yourselves.
And before anyone suggests that maybe 'I have a problem with my feet?'
No..
I have a pair of office shoes that I bought from an outlet they have in nearby Selfridges, and they fit just fine.”
“I visited your Grimsby store and I must say that Will was really helpful even though I was a bit of a pain dithering about, must say he has a lot of patience and very good customer relations. All the staff were very friendly and helpful.”
“I VISITED THE LIVERPOOL STORE ON 25TH FEBRUARY (branch 176) AND WAS SERVED BY A LOVELY ASSISTANT SARAH. THE SHOES I WANTED WERE NOT IN STORE SO SARAH CHECKED THE AVAILABILITY AND INFORMED ME THAT SHE HAD FOUND A PAIR AND AS I NEEDED THEM BY SATURDAY 29TH FEBRUARY SHE SUGGESTED NEXT DAY DELIVERY AND AS I WAS IN THE STORE SHE KINDLY PROCEEDED WITH THE TRANSACTION. I WANT TO THANK SARAH FOR ALL HER HELP SHE WAS FRIENDLY ,HELPFUL,AND PATIENT AMOUNTING IN EXCELLENT CUSTOMER CARE SKILLS .”
“I visited the Office shop in the White Rose Centre Leeds this week & was served by a very pleasant assistant called Kieran. Kieran told me that if they didn't have my size in stock that I could have a pair delivered next day free of charge to my home address from their warehouse. What a brilliant service. They actually did have my size in stock so went home with my beautiful very comfortable gold sandals.”
