“I got online delivery of 5 pairs of shoes. Delivery was fast. However got 2 of them waiting for the rest and its been delivered 1 by 1 the shoes have defects and the shoe laces came undone. I am disappointed. You can see the picture it has a lot of defects”
“The service at the store in Birmingham is excellent..Assistant's greet you with a "hello", so cant find any fault's there.
However..
And this is more to do with quality control
I recently ordered a pair of buckle boots (size 6 in taupe) online after the Birmingham store had run out of them.
they arrived at the store, and I was informed by text..(all ok)
I collected them..and on trying them on, it soon became apparent that one shoe felt far looser than the other.
Looking at the shoes, they were both marked as 40 (Uk 6) on the sole, However on looking inside one of them under the tongue it was marked as 41 ( size 7)
I brought them back to the store and decided to re-order another pair ( size 6)
They arrived at the store, and this time I decided to try them on at the store first.
they seemed fine, so..not wanting to take the cardboard box home, I placed them in my own carrier bag.
Now they are both marked as size 40, however (and its not my imagination) the right shoe feels wider than the left and visibly looks so.
Placing them sole to sole they are the same length, but the upper shoe on the right foot is definitely wider to the point where if I place an inner sole in the wider shoe, I can put my foot in quite comfortably..but on doing so with the other shoe, the shoe is unbearably tight especially across the toe digits.
As I say..this issue is more to do with quality control..inspecting what comes in from the manufacturers of the shoes (abroad)
and what goes out to the customer from yourselves.
And before anyone suggests that maybe 'I have a problem with my feet?'
No..
I have a pair of office shoes that I bought from an outlet they have in nearby Selfridges, and they fit just fine.”
“I visited Bluewater branch yesterday (18/11/19) and i asked a woman for a pair of shoes in a 4 but she told me everyone was busy so i waited around 10 minutes and still had no service so i asked again. The same woman told me that everyone was still too busy so i asked if she would mind getting them as she was doing nothing but she said couldn't. I asked to speak to the manager and said she is and her name is Dawn. Very rude and not helpful at all. Not what i expect from Bluewater and very hostile service from someone meant to be a manager.”
“I visited Bluewater branch yesterday (18/11/19) and i asked a woman for a pair of shoes in a 4 but she told me everyone was busy so i waited around 10 minutes and still had no service so i asked again. The same woman told me that everyone was still too busy so i asked if she would mind getting them as she was doing nothing but she said couldn't. I asked to speak to the manager and said she is and her name is Dawn. Very rude and not helpful at all. Not what i expect from Bluewater and very hostile service from someone meant to be a manager.”
“I visited Bluewater branch yesterday (18/11/19) and asked a lady for a pair of shoes in a 4 but was told i have to wait so i waited around 10 minutes and still no service. So, i asked her again and she just said everyone was too busy but she was just standing there doing absolutely nothing. I asked to speak to the manager and she said she was and her name was Dawn. Definitely not helpful at all and really rude. Not welcoming and not what i expect in Bluewater.”
“My partner had a bad customer care experience with some in store salespeople, however when she emailed the company they were able to quickly send back a refund, an apology and a £20% discount”
“The most unfriendly miserable staff in the Bournemouth store 23rd October. Transaction without eye contact, quite clever,not happy not smiling zero interaction. Taking my money elsewhere next time.”
