“Christin in the Lincoln Office shop (waterside) was very pleasant and helpful even letting our 2 yr old granddaughter try shoes on Good business head John Genney”
“I purchased boots which were unusually wide in the calf. I tried to return them but was told I only had four weeks which had expired. I was told I should have read the small print.”
“Horrible service will never buy from this company again the problem was yodel but office did nothing to help just kept telling me wait another day office kept saying my parcel is out for delivery but it wasn’t it was been loaded on a van for 4 days that was after been out for delivery office customer care doesn’t have any care they can’t even speak to there delivery people if I was anyone I would avoid this company if they is a problem they will not help you tell you they have to leave it 48hrs for a response from yodel did that they then said it coming today but that’s what you said the previous 3 days still haven’t got my item told to wait again please beware this is a cowboy firm once they have your money customer care goes out the window.”
“If you’re considering shopping with office, I beg of you to please reconsider and take your business to one of the many other shoe retailers in the uk as they are a horrible company to deal with and when things go wrong, customer services are no help.
I ordered a pair of boots next day delivery and they never arrived. When they eventually showed up I discovered that I was sent the wrong boots! I contacted the team on Twitter and they advised me that I was right and the boots were *not* what I ordered. So I returned them, on the Twitter team’s advice. I had to print the label myself, pay to send them back and take time out of my day to drive to the drop off point all for wrong shoes which was mildly infuriating but I told myself, these things happen. A week later, I was furious to discover that despite my clearly writing on the returns form that I want to refund because I have been sent the wrong boots and taking the box for a refund, I was being sent out the correct pair. I contacted the team on Twitter to say that I had asked for a refund clearly four times and I did not want these boots but no one got back to me. I ended up having to refuse delivery which is unfair on the delivery driver who had to waste their time coming out to me and probably would not get paid for this stop.All of this could’ve been avoided if someone had just got back to me. I’m now wasting even more time as I have been stuck on live chat for one hour trying to get someone to talk to me. I’ve already been handed off from one colleague to another and the new person who supposedly dealing with it isn’t even speaking so at this point I don’t know if this will ever be resolved. What I do know is that I’m still down £180 which should have been refunded to me upon office’s receipt of my return. Also, a couple of weeks ago they sent me a damaged pair of shoes and two damaged pairs of people, not only did they not refund me my postage for returning them but they only refunded me for one pair of insoles. It’s almost like they are desperate to go under and turn any customers off buying from them.”
“I am still waiting for a refund for a pair of shoes I sent back THREE months ago; they were sent back with 3 other pairs that have been refund, sent over 10 emails very unhelpful and RUDE reply’s. Office keep saying they owe me nothing if that’s so why haven’t you sent me prove and the invoice showing the said pair of Shoes. Absolutely Appalling!!”
“Disgusting service. I had returned shoes as they did not fit me (had to pay for delivery £3.99 and separately for return), using Royal Mail Signed For service. Despite having a proof of delivery to the Warehouse (signed and dated), OFFICE has refused to refund my order because they could not locate my parcel in the Warehouse! Not only it took them 10 days to came up with the answer they also suggested that I contact Royal Mail to find out what happen with my parcel, despite having a direct proof of the parcel being delivered. Avoid! Avoid! Avoid!”
“On 6/8/21 at 14/59 in Cheltenham OFFICE I was served by a young man, I think he was the manager and by Lynda. I have to wear orthotics and most of my shoes are laced up but the young man found two very pretty sandals that I wear with my orthotics. I can say my sandals are the prettiest in my wardrobe and they both have changed my look and my life. Thanks to both of them in the Cheltenham Office. Brilliant chaps.”
“Stef was Polite , helpful great service at the Enfield town branch (169) ,everyone is always helpful at this store. I have worked in retail all my life in all departments so always refreshing when you enter a shop that still has good customer service as it has become rare in this day and age I totally recommend Office.”
“Ordered a pair of AF1 on the 3rd of August with express 3-5 day shipping to Australia.
My item was held in UK customs until the 20th of August due to an incomplete invoice which neither DPD shipping service nor the office customer service could resolve.
After countless web chat sessions the tracking was updated to returning to sender and now I’m being told that I have to wait for the office to verify whether they receive the item prior to refunding my money.
I paid 89.99 for the shoes and 45 pounds for express shipping. Absolutely the worst experience I have ever had. Do not buy with this retailer- especially overseas!”
“Went with my sister last Thursday to Fort Kinnard Edinburgh. Keri the manager was very helpful and attentive nothing was a problem. She ordered trainers for my sister as they didn’t have her size . I will definitely go back … it’s so nice to get good service with a smile !”
“WILL NEVER BUY FROM THEM AGAIN!!! WORST AFTER SALE SERVICE.
If I could give this company MINUS 100, I WOULD!!. They are absolutely DO NOT deserve a 1 star. I’ve recently purchases leather shoes ( I’ve tried on the shoes for a first time at home and the stripe ripped off straight away) I have sent images straight away and I hope that they will apologies for a sending defected shoes and process a replacement. What I have received in a return is a horrible customer service, they have asked me to send the shoes back to Scotland for an inspection ( where you can see that the shoes are faulty and they have been literally purchases few days ago – therefore how is possible they already broken?) They do not provide any labels, or help! Literally I am without shoes and with no money!
This was a last time I have purchased something with this company and I would never again! You can be sure that if the things go wrong and they sold you faulty item – they would never make it right for a customer. I have worked in this industry for a years and I have been a customer service manager – that’s not the way how you treat your customers. Maybe if you want eventually to loose the business. Good luck!”
“Visited the store in Bournemouth and was served by Rachel and Vikki. I tried on some white doc martens sandals which were not in my size and none in stock. Rachel & Vikki went out of there way to help, ordering a pair on line for me to be delivered in store for collection. I picked them up the other and really pleased with them. Great service from these two, great store generally and staff very helpful.”
“Visited the store in Bournemouth and was served by Rachel and Vikki. I tried on some white doc martens sandals which were not in my size and none in stock. Rachel & Vikki went out of there way to help, ordering a pair on line for me to be delivered in store for collection. I picked them up the other and really pleased with them. Great service from these two, great store generally and staff very helpful.”
“Got doc Martin’s in December as present, after lockdown tried to return when shops opened didn’t have receipt, told by staff to bring bank statement in
Did this but it was slightly out of returns date (even though I wasnt advised this) and they wouldn’t return them!
Wouldn’t let me speak to customer service.
Absolutely no care for customers or the situation we’ve all been in. Will never buy from Office again”
“Purchased a pair of white Veja trainers to Ireland and there was an inport fee of €126 to get these delivered to Ireland. More than the shoes cost me. I paid delivery fee to Office already. They should have highlighted there would be additional taxes and charges from DPD”
“Do not order from this terrible company I ordered shoes that cost 100 pounds which was not delivered but said they was delivered and are now prolonging my refund stay well clear”
“I placed my first order with Office and when I received the trainers one was black suede but the other was faded to a dark grey! They were on sale but that makes no difference.
They looked ridiculous so I returned them immediately. I wrote a review but Office refused to publish it saying that it didn't meet up with their guidelines! What's the point of asking for reviews if you only publish the good ones??”
