“Terrible worn twice and upper cracked on boots
Returned for assessment customer service repeatedly asked for tracking number 5 weeks later still no contact or result currently having to call customer service to try to resolve! Very disappointed just been informed they received boots for assessment on 26/10 tho nothing reported on record
Just waiting yet again for return call to see where we’re at! Not the service I would expect from office!”
“Wore boots once and they were ruined in rain, the store said the boots had to be sent back for assessment, customer service in the store (concession in Topshop, Oxford Circus) was terrible from the moment the boots were returned. Office claim they tried to contact me, but I have no calls from them. After over 3 weeks of returning the boots, several phone calls and trips to the store, I have finally been given a refund, I now have to wait another 2-5 days for the money to clear. I will not be shopping here again.”
“with office shoes i experienced the worst online shopping experience. First of all i order three shoes for my baby from office shoes everything wants smooth and fine the shock was when i received the shoes. I had problem with two shoes only. one of the shoes the size was big so i need to exchange it and the problem with the other shoes is they did brought for me the wrong size , i was like its OK i have the choice either to exchange or return. I want to the website to read the exchange and return policy but i could not find anything serve the international country and to be more specific my region. So, i sent an email for the customer service to help me and i did explain everything even that i could not find anything in the website in how to exchange or return with international country. The shocking answer was please Fatma go to the website and read how to return and follow the procedure. my answer was i could find anything useful in our website for international return. then got another email from another customer service employee " it was like hi fatme please go to the link and follow the procedure. at this moment i was really angry because it showed how careless and untrained are their employee. If they did spend 2 mins to read my email they will not respond to me like this. i did send another email and explained my situation again. after three mails they send me hi fatma actually our return policy does not cover the middles east region. i was like seriously, when i process my order you had all of my details you should be more clear and mention this in the beginning, and getting the wrong shoe size is the site fault. Really this was my worst online shopping experience their customer service was so unprofessional and rude. and at least because its their fault they should do something about it not ignore me like this.”
“Shoes arrived in a tatty, dirty box and shoes had clearly been worn outside. Soles were dirty and marked. Poor quality control. Not properly packaged, will be returning them for a refund as soon as possible.”
“Absolutely fuming is playing it down a notch. I order a limited stock item (Air Max 1 Jewel OG) on the day of release, the 15 June 2017. It took 10 minutes for the initial email check page to load up, then I filled in the details of the order and the confirmation email came through to say that they had received and accepted my order. The next day they email me to tell me that the shoes were out of stock and they have to cancel my order! They offered me 20% off my next online order with exclusions like limited stock and ugg brands. I emailed back promptly asking for an explanation and was met with silence. Another email later with the order number attached and they needed to ask which order I was referring to. I explained that I had a confirmation of the order and the funds were pending to leave my account and their reply was blunt, unapologetic and stated that their stock update 'was not live' so they accepted others orders without knowing the stock count which I find very unlikely just minutes after an online limited stock release. All in all a terrible and stressful experience that isn't worth the 20% discount on my next order with them and the £100 still pending and therefore unavailable in my account.”
