“Went into store & my size /colour not available there. Boots sourced by staff at till on their system. I paid & was told boots would arrive at home 3-5 days time. 8 days later after no boots arriving I contact Office only to be told "on-line shopping products not live & my boots can no longer be sourced" I pointed out I was not an on-line shopper, but was met with the same robotic response from staff.
Not only did Office fail to provide me with the goods I paid for, they also failed to communicate with me for 8 days. Terrible service. If I could have awarded no stars I would have done.”
“Very disappointed with cancelled order 6 working days after the order conformation email stating they were processing my order.
This despite the fact that they state they will be despatched within 2-5 working days.
No time to shop to find an alternative item for a Christmas gift.
Nit happy with the Office reply and response.
Will not use again.”
“Finally my shoes arrived, with the shattered box but at least with the product in perfect condition.
However, it doesn't justify the lousy customer service they have and that they have arrived too late. These shoes are supposed to be a gift and because of their incompetence I had to buy other last minute to not look bad.
Never buy online, they will regret it.
The anger they have made me have is not worth what I paid for the shoes.”
“I would avoid using the on-line store, terrible service. I placed and order for my daughters birthday, they then sent
the wrong size. I rang them and was told I had to return at my own cost, but they would refund later if I called them!!?
Waiting another week, this time the wrong size and completely wrong shoe turns up. I call them again, this time on the
website it states the stock was low, so I asked them to hold the correct size for me. Apparently they can’t do that, even
after they've sent me the wrong shoes twice! A week later I get an email stating the order as been cancelled due to being
out of stock!! Over one month now and I have neither my shoes or money back, disgraceful.”
“I would avoid using the on-line store, terrible service. I placed and order for my daughters birthday, they then sent
the wrong size. I rang them and was told I had to return at my own cost, but they would refund later if I called them!!?
Waiting another week, this time the wrong size and completely wrong shoe turns up. I call them again, this time on the
website it states the stock was low, so I asked them to hold the correct size for me. Apparently they can’t do that, even
after they've sent me the wrong shoes twice! A week later I get an email stating the order as been cancelled due to being
out of stock!! Over one month now and I have neither my shoes or money back, disgraceful.”
“The man that was serving customers served every caucasian person before reluctantly serving me, even though I was first in the queue. It then happened again by the same person a second time when returning my shoes. A Kane ignored my complaint and then a month later I was offered a 20% discount for blatant discrimination.”
“25 days since placing the order and still no sign of the shoes. Order was undeliverable as the packaging was substandard, was told that they would resend but as yet no action. Definitely will not be using Office again.”
“Nike trainers received were either substandard or most probably
Cheap copies. Return accepted but Not sure why I should lose out on postage and admin fee after sending me junk”
“Cant believe in this day and age that Office is still charging for returns, what a rip off!
If I'm buying online, what am I supposed to do if the shoes don't fit?
And to top it all off they still haven't even refunded me the right amount, it says the cost of returns is £2.50 but somehow I have had £6 taken off.
Wouldn't have bought from them in the first place if I knew they charged for returns.
EDIT:
So spoke to customer service and not only do they charge you for returns but they don't refund your original delivery fee so I have been penalised £6 for returning a pair of shoes that cost £33!!!!
Please don't sell online Office, you clearly don't understand how it works!
Will definitely never buy from them again.”
“Cant believe in this day and age that Office is still charging for returns, what a rip off!
If I'm buying online, what am I supposed to do if the shoes don't fit?
And to top it all off they still haven't even refunded me the right amount, it says the cost of returns is £2.50 but somehow I have had £6 taken off.
Wouldn't have bought from them in the first place if I knew they charged for returns.
EDIT:
So spoke to customer service and not only do they charge you for returns but they don't refund your original delivery fee so I have been penalised £6 for returning a pair of shoes that cost £33!!!!
Please don't sell online Office, you clearly don't understand how it works!
Will definitely never buy from them again.”
“Visited Branch 59 and was served by Bevan. He was very helpful. Tried 4 pairs of shoes on. Liked the white leather Reebok but would like to see what's available in other stores in Cardiff town. Came back to Branch 59 after an hour. Tried 2 pairs of Reebok shoes again (the one I really liked) and a new pair of shoes I spotted on my second visit for the day. Bevan served me again and was very helpful but I think he gave his colleague a heads up to keep an eye on me 😔😩. Was not very happy about it. ( I want to buy a pair of shoes that I really like, fits well and value for money, mind you the shoes I liked cost £69.99!) Gemma came to me and asked if I am finished trying the shoes on (when in fact she can see that I just put on the right shoe ) I replied politely and said "No." She asked me the same question again. I turned my head up and said "I'm not finished yet. I was just trying it on. Are you in a hurry?" She looked not happy and told me "sorry I didn't hear you". I said I answered your question two times then she turned away.
I understand that staff need to be alert and be on the look out for shoplifters BUT be polite and unassuming because not everyone who comes in to a shop really wants to buy something. There are also genuine people like me who just wanted to try different shoes and buy the best and the right one.
Did I embarass you, Gemma and Bevan when I bought the £69.99 pair of Reebok shoes?
Be polite, friendly and helpful at all times as you might be losing good customers by displaying those kinds of attitude!!!!”
“Wow, unbelievably bad. 2 weeks, 4 phone calls, two cancelled deliveries, one bad review. Finally got my money back. Poor communication, bad customer service. They offered me 20% off my next order, all I wanted was the trainers I ordered. I’ll refuse I anything they offer on the principle of this woeful shhh show.”
“Worse service I have ever recieved both in store and online. Had my money for over a week now and no shoes, tried to email and getting no where. Wouldn't bother shopping here!!”
“Worst service I had in UK, I tried to buy a product which they did not have in stock, I tried to suggest other possibilities but the only one I was offered was the cancellation and so far I have not been refunded.”
“Visited Office in Bullring Birmingham.....4 assistants standing around talking laughing fine as only ine cusromer in ther apart from me..... I am no prude, but not a great customer experience when one of the assistants used the ‘f’ word more than once while I was in there.....I did mske my thoughts known on my way out that it was not a great customer ecperience!”
“I am complaining about being asked to give my bank details over the phone. I refuse to do this as it is very unprofessional for any company to request this. I will accept and I am due £6.50 by cheque or cash.
Should you give out your personal information to get a refund?
You should never give out any personal details when seeking a refund unless it is explained to you what the company wish to do with your information.
If you are told that the information asked for is to provide evidence that the teller has conducted the refund correctly and not pocketed the money for themselves, then ask to see a manager as this is not a legal obligation.
You can visit the GOV.UK website to see your full rights under the data protection act.
John Gage ( 07775428023 )”
“So this is the quality of goods you can expect to receive from OFFICE Shoes https://www.facebook.com/Officeshoes1/. Damaged boxed goods sold as new and no offer of a discount when they turn up looking like this. Definitely not good enough and definitely wouldn't recommend. https://twitter.com/tomgreen72/status/1086265804201607168”
“Received an office gift card for Xmas, nearest office store is 30+ miles from me so I had a browse online, found a couple of pairs of trainers I liked, went to check out and like most websites expect to be able to pay part gift card part bank account payment but no you’re made to top up your gift card (leaving you tied to spending your money with them if items are unsuitable/faulty), as it turned out one of them was unsuitable as well as being in a damaged box and again where a lot of companies offer free returns, not this company. Help page on Twitter are reluctant to reply. Will never use them again and have advised family members these gift cards and their policies that only benefit the company are no good for people with no office stores nearby.”
“They lost my trainers in transit. Was then unable to offer a next day delivery service. So i now have to wait nearly 3 weeks for a pait of trainers. Absolutely ridiculous and so was there customer service. Had me on hold for 45 minutes.”
