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Overstock.com Reviews

2.0 Rating 136 Reviews

25 %

of reviewers recommend Overstock.com

Company Reviews

2.0

Based on 136 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 48%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

Overstock.com 1 star review on 30th March 2023

20

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got an AWESOME deal on this "Surya Crash Cherry 4'x6' Area Rug" after test shopping a few other area rugs from other venders - this "Surya Crash Cherry 4'x6' Area Rug" was an instant hit with me for both PRODUCT and PRICE - thanks guys; keep up the good work!”

Posted 5 years ago

“I've made approximately six or seven purchases now from overstock.com. The items that I have purchased from them I have found to be high quality and I am extremely happy with the purchases. Overstock gives a very accurate description of the items and I have come to trust that when I buy from them I'm going to get a high-quality item with no surprises. Overstock themselves fill the orders quickly and they've been in good condition when they arrive. I have no hesitation about ordering from Overstock. I know when I do I'm going to be happy with my purchase!”

Posted 5 years ago

“Great customer service and good prices along with a great selection of products.”

Posted 6 years ago

“Great customer service and good prices along with a great selection of products.”

Posted 6 years ago

“My orders were shipped & received very quickly. When I had an issue about an order that showed it had been delivered, but I didn't receive it, I called and they handled it right away & kept in contact with me until I confirmed the receipt of the replacement that was shopped. Very nice customer service, and they really listened to what I had to say. It is a pleasure doing business with this Company. Everything I have ordered has been superb!”

Posted 6 years ago

“Order was in excellent condition and arrived timely. Patricia”

Posted 6 years ago

“Good range with prices to match.”

Posted 6 years ago

“softness, quality and color. I need an additional set of pink pillow cases”

Posted 6 years ago

“Shipping was on time - I had to make an exchange and they did that in a very timely matter as well. Plus I love the product and plan on going back for more.”

Posted 6 years ago

“I purchased a set of end tables from overstock the total was 257 .00 I ended up not using the tables unopened Box etc they sent back not only did they only credit my card 200.00 dollars and charge me 57.00 to return them please beware unhappy customer adamsville Alabama.”

Posted 2 years ago

“It's fairly easy to use and you can find almost anything in one place. I also joined the O-Club. The cash-back is nice, as well as the coupons available as part of the O-Club.”

Posted 3 years ago

“Easy ordering and fast shipping”

Posted 5 years ago

“Great prices and easy cancellation. I purchased some curtains but they didn't look exactly as the picture. They were still very nice.”

Posted 6 years ago

“cheaper price than amazon and there are lots of interesting items.”

Posted 6 years ago

“I am very disappointed that my delivery is later than promised. I made my order to have it in time for my Thanksgiving dinner, as promised. This has happened to me more than once so don't expect your delivery on time”

Posted 1 year ago

“I bought 2 items, 1 for about $100 and 1 for about $30. I returned the cheaper item and was refunded for the more expensive item, minus $40 return postage! Trying to do what’s right, I called and explained and they took back the entire credit, but they never gave me any refund at all for the item I returned. They sent an email survey asking about my customer service experience, then never responded to my complaint then either. I will NEVER shop this site again.”

Posted 1 year ago

“I will give them 2 stars because the product was of good quality. The colors weren't as discribed. It was not matching my other rugs, I returned them, wraped very professional. I had them for two days. The cost of the 2 rugs were 249.00. They refunded 95.00. I am so upset about this. They said it was buyers remorse!!! Just know that they don't really do returns. I made several complaints to them directly. All I got was sorry our product didn't work out. I will tell everyone how unfair they are!!!”

Posted 2 years ago

“This company is such a disappointment. Evertrtime I order something it is delayed and never receive an update from the company on delivery delays. My order was supposed to be delivered March 2. Today is the 4th. I checked the w bsite showing the shipping label was scanned February 21st. Since that time no updates,no delivery and no ne that works for Overstocks can give me an update for approximately 3 business days. Now making it a week passed the expected delivery date. Yet I go to my account and I am paying interest for an item that I haven't even received nor had been shipped. This is not the first time. I ordered several items last month. In the delay of delivery I went on the site to check the order to find out it was now $150.00 less. I had to fight to get them to honor the price. I was given a partial credit. Very frustrated. I purchase from them because as a designer I am able to find items that are not easy to get anywhere else. Customer service and satisfaction is not a priority. If you want to have an item in a timely manner buyer beware because when you talk to a customer service rep they have no delivery clue on tracking an item and tell you that they have no follow up system in place for items not delivered per their commitment.”

Posted 2 years ago

“I tried to purchase rugs for a home in the USA from abroad, but Overstock would only let me send it to the Caribbean (where my MasterCard was issued). They would not accept PayPal from an overseas address and when I gave in and attempted to use their international shipping, they wanted more than the items cost to ship to somewhere I'd have to ship it back from. Really FRUSTRATING!”

Posted 6 years ago

“the bedspread was not what it appeared in the picture. It looked tufted and thick but it was thin and had no filling.”

Posted 6 years ago

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Overstock.com is rated 2.0 based on 136 reviews