Overstock.com Reviews

2.0 Rating 136 Reviews

25 %

of reviewers recommend Overstock.com

Company Reviews

Questions

Metrics

2.0

Based on 136 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 48%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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How do I contact Overstock.com?

Helpful Report

(2 months ago)

You can contact Overstock.com by Email, Telephone and Live Chat.

Helpful Report

(2 months ago)

54.84%

Industry Average

“ I tried to take it off and it wouldn’t allow me so I called customer service. ”

- Debbie

“ the pictures will talk and they wont return calls or return BBB and consumer affairs I am dealing with 3 plus months in this process--terrible quality and customer service is horrid says you cant return or too much... does not disclose toxic chemical in right up nor tells you from Vietnam said from China. Deceptive practices Read the multiple reviews so negative. ”

- kim E

“ I did not get what I ordered so I immediately called and sent it back unopened. They charged me over $40 shipping on an item that cost less than $100. Customer service all said different things but told me it was 'Buyer's Remorse '. I will never shop there again Stick with Amazon ”

- Angela S

Overstock.com Reviews

Customer Service - Average