Overstock.com Reviews

2.0 Rating 145 Reviews

23 %

of reviewers recommend Overstock.com

Company Reviews

Questions

Metrics

2.0

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Overstock.com deliver? How long does Overstock.com take to deliver? Does Overstock.com deliver on time? How is accuracy and good condition of items delivered by Overstock.com?

Returns

How is Overstock.com returns process?

Customer Service

How can I contact Overstock.com? How quickly does Overstock.com resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Overstock.com.

Visit Website

How do I contact Overstock.com?

Helpful Report

(1 month ago)

You can contact Overstock.com by Email, Telephone and Live Chat.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ Their customer service is terrible. ”

- lisa

“ I tried to take it off and it wouldn’t allow me so I called customer service. ”

- Debbie

“ the pictures will talk and they wont return calls or return BBB and consumer affairs I am dealing with 3 plus months in this process--terrible quality and customer service is horrid says you cant return or too much... does not disclose toxic chemical in right up nor tells you from Vietnam said from China. Deceptive practices Read the multiple reviews so negative. ”

- kim E

Overstock.com Reviews

Customer Service - Average