Primrose Reviews

1.3 Rating 643 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

Questions

Metrics

1.3

Based on 643 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Primrose deliver? How long does Primrose take to deliver? Does Primrose deliver on time? How is accuracy and good condition of items delivered by Primrose?

Returns

How is Primrose returns process?

Customer Service

How can I contact Primrose? How quickly does Primrose resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Primrose.

Visit Website

How long does Primrose take to deliver?

Helpful Report

(2 years ago)

Primrose normally delivers over a month.

Helpful Report

(2 years ago)

58.62%

Industry Average

“ more fuel on the fire I'm afraid - ordered and paid for plants - they didnt arrive - no proactive contact and when I emailed regarding non delivery, all I got was a "ticket" number - nothing ever happened1 I wish I'd read the reviews before ordering AVOID AVOID AVOID ”

- alan

“ AVOID, AVOID, AVOID I ordered 4 cherry blossom trees for delivery in early June. ”

- Anonymous

“ I ordered £300 worth of plants for the first time and according to their courier they delivered the first package to my address yesterday and left it in a secure location despite the fact I was in the entire day and no delivery driver turned up! No calling card was left and no proof of delivery has been obtained. ”

- Jamie Broomfield Payne

Primrose Reviews

Delivery - Average