Primrose Reviews

1.3 Rating 643 Reviews

6 %

of reviewers recommend Primrose

1.3

Based on 643 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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How quickly does Primrose resolve customer queries?

(2 years ago)

Greater than 81% of reviewers feedback is Primrose takes over a week to resolve customer queries.

(2 years ago)

51.59%

Industry Average

“ customer service argued the point when I tried to return and wanted me to pay for the return until I mentioned the Trades Descriptions Act. ”

- Anonymous

“ Awful customer service, don't buy from them. Plant arrived in broken conditions and customer service did nothing to help ”

- Anonymous

“ I paid almost £1800 for outdoor furniture including the packaging service to be delivered to my elderly parents. ”

- Anonymous