“Order placed on the 18th of june, arrived on the 25th of June and I am unable to return the item. Customer service has gone to the dogs and not like it was before. I will never buy from their website and probably won't buy any of their products again. I am still waiting on a response and not a FAQ page.”
“If I could put 0.5 stars I would. Do NOT send your riding gear for a "free" repair. Not only that it takes them 3 months to repair it. When I got my bib back, the repair only lasted ONE RIDE!
Horrible service, unprofessional customer service, and subpar merchandise for the money. We are getting ripped off 100% of the time. My advice: do not buy their products. They are overpriced and not standing behind their products.”
“Had trouble getting to sleep,was recommended the sleep gummies from rapha herbals ,seriously haven't slept better ,and found out when I ran out of gummies ,just how good they work ,I'm only on a half dose and sleep like a baby and when I awake I'm fresh ,no hangover feeling like other sleep tablets .highly recommend to try if you have trouble sleeping.”
“Item took weeks to arrive. Once I got around to trying the gilet on, I realized it was too small and now they won't allow a return. Item is brand new, with tags on. At the very least I should be able to swap for correct size. I'm extremely disappointed and will not order Rapha gear again. Items that cost this much warrant excellent customer service.”
“I had a terrible experience with Rapha customer service (Felix). Tried getting a new pair of shoes that was faulty (threading in cleat screw hole came off) either repaired or replaced. Was told that they don't repair shoes and was basically blamed for causing the damage - "the angle of entry is not right or not aligned" and was asked to explain how I screwed the cleats in.
After many photos and much back and forth, I was offered a voucher for 50% of the purchase price as a gesture of "goodwill". I refused, not buying Rapha again.”
“Horrendous customer service. Have waited weeks for my delivery, which they have withdrawn money from and the postal service has not ever received the parcel. There is no way to contact them. Them "aiming to respond back in 2 days" is simply lies. DO NOT BUY FROM THIS WEBSITE.”
