“Item took weeks to arrive. Once I got around to trying the gilet on, I realized it was too small and now they won't allow a return. Item is brand new, with tags on. At the very least I should be able to swap for correct size. I'm extremely disappointed and will not order Rapha gear again. Items that cost this much warrant excellent customer service.”
“I had a terrible experience with Rapha customer service (Felix). Tried getting a new pair of shoes that was faulty (threading in cleat screw hole came off) either repaired or replaced. Was told that they don't repair shoes and was basically blamed for causing the damage - "the angle of entry is not right or not aligned" and was asked to explain how I screwed the cleats in.
After many photos and much back and forth, I was offered a voucher for 50% of the purchase price as a gesture of "goodwill". I refused, not buying Rapha again.”
“Horrendous customer service. Have waited weeks for my delivery, which they have withdrawn money from and the postal service has not ever received the parcel. There is no way to contact them. Them "aiming to respond back in 2 days" is simply lies. DO NOT BUY FROM THIS WEBSITE.”
