Russell & Bromley Reviews

Name: Russell & Bromley
Rating: 2.03

2.0 Rating 40 Reviews

23 %

of reviewers recommend Russell & Bromley

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2.0

Based on 40 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Russell & Bromley 1 star review on 14th March 2024

Waldemar

Anonymous

Anonymous // 01/01/2019

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Posted 2 weeks ago

“Park up size 6. One pair returned due to stiching being loose on opening the box. Return pair was poor quality with messy finish to sole around the stitching. Leather coating coming off at the side where it had come away from sole. Awful quality! This company needs to up its game! These shoes are clearly mass produced.”

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Posted 1 month ago

“Russell and Bromley , chorley chukka boot in suede , this is a low quality made in Portugal boot that gives the false impression that you are getting craftsmanship. Don't waste your money for similar money you can get a Loake or Sanders or Grenson English made suede chukka boot which I have in my collection and the difference is like comparing an omega watch to a Chinese knock off . the suede is low quality and will not take wear and impossible to maintain appearance , the sole is a Dainte imitation with poor construction with both heels coming away from the sole with minimum wear. Russell and Bromley are destroying their reputation , stay well away”

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Posted 4 months ago

“Thought they were meant to be a good brand. How untrue. Shoes last a day. When I tried to return they were just so rude. Tried to blame me for the way I wore the shoe. Absolutely appalled. Shall never be back and I wish more people knew how bad they are. Blaming a customer for their bad quality is unforgivable.”

Helpful Report

Posted 5 months ago

“Never again been to hell and back and could not go through any more parkup two diff size they say they never get complaints net is covered in them really bad not good service or quality products been made feel bad no coustomer s no job people are going to shop somewhere else”

Helpful Report

Posted 7 months ago

“The shoes, which are worth £200, are very hard, uncomfortable and rub the heels. You feel like you're walking in wooden shoes! I can't wear them anymore. £200 lost because I can't return it”

Helpful Report

Posted 8 months ago

“I bought a pair of “park up “platforms… £195….they look fab on…but they are such a bad design!! Your heel slips out as you walk because the front top of shoe is to short/ low for a slip on shoe that has such a thick sole. Any jobs going in Russell and Bromley design studio?….. Because I think I could do a better job”

Helpful Report

Posted 9 months ago

“Bought the Park-up slip on trainers in white - cost almost £200 and are quite frankly THE worst shoes I’ve ever bought, one wear and my feet were bleeding because of a ridge inside the heel of the shoe, dreadful & have gone straight in the bin because I can’t bear them in my feet - don’t buy!!!”

Helpful Report

Posted 9 months ago

“Was working for this company. Is very rasist company . You do not have any personal in colour. You can do your best - they didn't care how you work...”

Helpful Report

Posted 10 months ago

“Bought pair off boots online from Russell and Bromley,they have delivered to a wrong address to a estate agent on the house that nobody lives so it took me a week to get them from the agency and the boots were damaged but no replacements,repair or response from Russell and Bromley customer service Strongly recommend do not use online Russell and Bromley”

Helpful Report

Posted 11 months ago

“I love the shoes and quality but they are a terrible fit. Always too small or too tight no good for anyone other than a slim foot.”

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Posted 1 year ago

“Fabulous. Absolutely gorgeous shoe's. You will not find better.”

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Posted 1 year ago

“Can I ask if it is the policy now not to provide half sizes. Russell and Bromley have always done this in the past and I was going to order another couple of pairs of the charming ballet pumps and only full sizes shown”

Helpful Report

Posted 1 year ago

“Terrible quality for parck up they look nice but nightmare. All inside colour on socks they hearting all over and stitches came off . I don’t believe they luxury brand . Not recommend at all.”

Helpful Report

Posted 2 years ago

“I purchased a pair of Seattle sandals. These are beautiful quality, so comfortable and stylish. I’m a small 3 and the size 3 is perfect. You can tell they are a quality, beautifully made shoe. Well worth the price in my view. My third pair of R&B shoes, won’t be my last!”

Helpful Report

Posted 2 years ago

“Absolute total rubbish for the price of the shoes I purchased. How on earth can a company in England get away with this type of service and quality. My best advise is never buy from Russell and Bromley, they overcharge, bad customer service, take your money and run despite there claims. Oh yeah check out how much they are worth”

Helpful Report

Posted 3 years ago

“I just bought a pair of sandals at the OxFord St branch. First time I've ever paid that much for a pair of sandals but they are stunning. I can't fault the service, everyone was so polite and helpful.”

Helpful Report

Posted 3 years ago

“I needed a new pair of black shoes for a meeting and as such visited a few stores on Jermyn Street. I decided on a pair of simple black lace up shoes (Boris) from Russell and Bromley. The man serving me was polite, helpful and explained how many people buy the wrong shoe size, he had a foot measuring tool and proceeded to help me find the right sized pair of shoes. I tried another style but sadly they didn’t have the half size I needed and I left with a lovely pair of Black Boris lace up shoes.”

Helpful Report

Posted 3 years ago

“Not even received my order yet but the customer service staff seem like an ignorant bunch of idiots who avoid answer your queries to save hassle. Ordered on Friday of last week and they were quick enough to take payment but items were not dispatched until the following Wednesday. Have read complaint after complaint about people receiving seconds. If they try and pull this stunt with me then I will be sending them straight back. Very disappointing to find some many negative reviews. To the point where I am tempted to send the shoes straight back and said they are not getting my business. Any company that charges £300 and above for shoes and takes 4 days to dispatch your order is clearly suffering issues and is NOT the high end retailer that they claim to be. Happy to pay the additional £100 and stick with Cheaneys as at least I can have the confidence that they won’t be falling off my feet within 2 months....”

Helpful Report

Posted 3 years ago

“Quite possibly the rudest, snobbiest store staff I have ever come across, although Chanel is a close running. And I’d i through it would get better outside of London I was mistaken because fenwicks in Newcastle is just as bad. What on Earth are Russell and Bromley thinking of when they hire staff? That elitist arrogance will win them sales? I am sick and tired of being spoken down to and looked up and down like I’m filth. I’m done. I’ll happily take my money elsewhere.”

Helpful Report

Posted 3 years ago

Russell & Bromley is rated 2.0 based on 40 reviews