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Russell & Bromley Reviews

2.1 Rating 36 Reviews

25 %

of reviewers recommend Russell & Bromley

Company Reviews

2.1

Based on 36 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Russell & Bromley 1 star review on 14th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never again been to hell and back and could not go through any more parkup two diff size they say they never get complaints net is covered in them really bad not good service or quality products been made feel bad no coustomer s no job people are going to shop somewhere else”

Posted 2 days ago

“The shoes, which are worth £200, are very hard, uncomfortable and rub the heels. You feel like you're walking in wooden shoes! I can't wear them anymore. £200 lost because I can't return it”

Russell & Bromley 1 star review on 14th March 2024

Posted 1 month ago

“I bought a pair of “park up “platforms… £195….they look fab on…but they are such a bad design!! Your heel slips out as you walk because the front top of shoe is to short/ low for a slip on shoe that has such a thick sole. Any jobs going in Russell and Bromley design studio?….. Because I think I could do a better job”

Posted 2 months ago

“Bought the Park-up slip on trainers in white - cost almost £200 and are quite frankly THE worst shoes I’ve ever bought, one wear and my feet were bleeding because of a ridge inside the heel of the shoe, dreadful & have gone straight in the bin because I can’t bear them in my feet - don’t buy!!!”

Posted 2 months ago

“Was working for this company. Is very rasist company . You do not have any personal in colour. You can do your best - they didn't care how you work...”

Posted 3 months ago

“Bought pair off boots online from Russell and Bromley,they have delivered to a wrong address to a estate agent on the house that nobody lives so it took me a week to get them from the agency and the boots were damaged but no replacements,repair or response from Russell and Bromley customer service Strongly recommend do not use online Russell and Bromley”

Posted 4 months ago

“Can I ask if it is the policy now not to provide half sizes. Russell and Bromley have always done this in the past and I was going to order another couple of pairs of the charming ballet pumps and only full sizes shown”

Posted 1 year ago

“Terrible quality for parck up they look nice but nightmare. All inside colour on socks they hearting all over and stitches came off . I don’t believe they luxury brand . Not recommend at all.”

Posted 1 year ago

“Not even received my order yet but the customer service staff seem like an ignorant bunch of idiots who avoid answer your queries to save hassle. Ordered on Friday of last week and they were quick enough to take payment but items were not dispatched until the following Wednesday. Have read complaint after complaint about people receiving seconds. If they try and pull this stunt with me then I will be sending them straight back. Very disappointing to find some many negative reviews. To the point where I am tempted to send the shoes straight back and said they are not getting my business. Any company that charges £300 and above for shoes and takes 4 days to dispatch your order is clearly suffering issues and is NOT the high end retailer that they claim to be. Happy to pay the additional £100 and stick with Cheaneys as at least I can have the confidence that they won’t be falling off my feet within 2 months....”

Posted 3 years ago

“Quite possibly the rudest, snobbiest store staff I have ever come across, although Chanel is a close running. And I’d i through it would get better outside of London I was mistaken because fenwicks in Newcastle is just as bad. What on Earth are Russell and Bromley thinking of when they hire staff? That elitist arrogance will win them sales? I am sick and tired of being spoken down to and looked up and down like I’m filth. I’m done. I’ll happily take my money elsewhere.”

Posted 3 years ago

“Very disappointed. I bought a pair of shoes for 195£.Super expensive , bad quality , impossible to wear. Don't waste your money!!!!!!!”

Posted 3 years ago

“bought loafers in sale for son received a scarf from china - no reference to russell and bromley didnt make connection and packaging thrown away because I signed for it they would only give half my money back and keep a scarf I never ordered - shoddy never again”

Posted 3 years ago

“very poor quality for a shoe at this price. the sole is damaged after a week. the shoe is not even symmetrical. inadmissible”

Posted 3 years ago

“Horrible and arrogant people in the West Sussex branch oh I forgot young people are normally that way in England.”

Posted 4 years ago

“I would give no starts if i could, R&B shoes are not fit for use. i paid £195 for a pair of work shoes that have lasted no more than 3 months. i only wear them in the office and not to and from work, however i wore them to a meeting and it was raining. no big problem you would think.... Wrong the shoes leaked and the leather turned white over night, the shoes cannot withstand a shower. i wrote to customer service who informed me the shoes were not waterproof and the leather would leak..... £195 for a pair of shoes that cannot be worm out of the house. come on this is not what you expect from an establishment like this, i will not return”

Posted 4 years ago

“Appalling level of customer service over all. First time I decided to buy a pair of Chelsea boots from R&B. I raised concerns about my left foot feeling a tad tight and I was reassured by a new sales rep very sarcastically that it would stretch and feel more comfortable over time. Then she appeared very disappointed and annoyed in me for not purchasing the shoe care products! This was the behaviour of someone who had only started in the organisation 6months ago.!! Nevertheless because I actually liked the boots I decided to buy them. For the first couple of days I wore them at home but I felt there was no way to really make the boots feel completely comfortable as the rep has said until I wore them out. So I wore them to work but by the time I came home I felt my left foot (in particular my toes) was in alot of discomfort and actually looked like they were temporarily disfigured. Not only that I noticed I had a mark on my toes which still hasn't left. I decided to take it back to the Brent Cross store the next day where the manager agreed to send them back to headoffice to check. I clearly explained what had happened and how it effected my feet and mentioned that I didn't feel the sales rep at the central London store were I purchased the boots was experienced enough but was then told by the manager very patronisingly that "we are all adults, we don't measure your feet. You wouldn't expect if you went to Gucci" To which I replied yes but when you spend £275 on a pair of shoes you expect a decent level of customer service. Plus I came to you as the shoe specialist not to Gucci who sell arrange of different items 'shoes' being a very small part of their over all collection. Nevertheless I then received a letter from headoffice saying "the shoes were checked and there is no fault with the product and therefore we are unable to do any thing. We will send your shoes back to store for you to collect." This has left me speechless and just amazed at how uninterested the company is in customer service. I honestly cannot seeing R&B lasting on the high street with this type of attitude and mentality which seems to have plagued the entire organisation. So now I'm stuck with a pair of £275 boots that I've only wore once! Never ever ever again. This organisation will not last unless they change their ways. Avoid buying anything from them.”

Posted 4 years ago

“Dreadful customer service. Patronising responses and would not listen to complaints and problems. Will never buy from this company again.”

Posted 4 years ago

“Covent Garden store is shocking, and as for head office management katie Webb I think she forgets she’s at work and speaks to you like a peasant on a night out. What a disgrace considering your boot cost £650 I will be taking this further a lot like a lot of these other comments”

Posted 4 years ago

“Bought a pair of brogues, both shoes started to creak next day. This is not you expect for 275 quid. Though I must admit this is rather an exception as I used to buy 5 or 6 shoes from R&B within past years.”

Posted 4 years ago

“Very poor customer service, 3 faults with my new boots what have not been on my feet yet , will never buy again , 0 star really”

Posted 4 years ago

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Russell & Bromley is rated 2.1 based on 36 reviews