“I ordered a light fitting from Sherwood & it arrived as promised. Unfortunately upon opening the package it became apparent that the fitting was damaged. I contacted them via their email address and advised them of the issues. I then received an email back the same day from Aimee advising that they were dispatching a replacement that day free of charge. The replacement has arrived and I am happy to say that I am delighted with it. 10/10 for customer service which is rare these days.”
“Bought the wrong item, contacted them, they sent a returns code, all good.
Returned the goods, they signed for them but no refund. Chased and chased and chased, no response. - Seems they don't give refunds.....
Still sending them regular emails but also pursuing through Paypal but 2 months later I am still out of pocket. Will never buy from them again.”
“I bought the cluster lights which are excellent quality and look great at a great price. Ive had so many compliments and given out the contact details of Sherwood lighting because others want the same!”
“Excellent product and excellent service. When I was worried that the lamp might not arrive for Christmas, my email was promptly and reassuringly answered, and the lamp did indeed arrive in good time.”
“I ordered (4/12/17) the wall lights via the Internet, as instructed by the shop, who advised me that they should take around 3 working days. Then on 18/12/17 I received an email asking if I was happy & enjoying my purchase. I had not received the. Yet?? I then 'phoned the shop who confirmed they were in the van and could I phone back the next day (me phone them?), this I did and was advised they would be delivered the next day, I waited in and chased them at 2.30 to eventually receive them that evening. Would I recommend, NO.”