Shoe Zone Reviews

Name: Shoe Zone
Rating: 2.42

2.4 Rating 125 Reviews

35 %

of reviewers recommend Shoe Zone

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Metrics

2.4

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Returns Process	Could Be Better

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"The shoes is this shop are very badly made, they fall apart within days!. My daughter had her school shoes 2 days and the sole came off and the woman refused to change them even with a receipt. Absolutely shocking."

Shoe Zone 1 star review on 8th June 2023

"Bought these shoes and within one week a hole was appearing. Took them back to the shop to be told it was \u201cfair wear and tear\u201d \u2026\u2026.. after 7 days . The reply from Shoezone was the same, \u201cI could return them in its original state for a refund, but if they have been worn they would be unable \u201c it\u2019s a joke!!"

Shoe Zone 1 star review on 8th September 2022

Disgruntled

"Bought trainers 28th May, shoes worn once and already coming away on both shoes! Had receipt, took into store, assistant refused refund saying it was wear and tear, refused too look out of the receipt then said to leave the shop. Disgusting and appalling. Head office won't over ride decision and expect me to post shoes to head office at my cost"

Shoe Zone 1 star review on 7th June 2022

Anonymous

"Absolutely dire customer service and they are quite happy to breach the Consumer rights act 2015.\r\n\r\nPurchased a pair of boots, they were worn for a few hours and the heels collapsed. Holes developed on the heel seam and as the heels are hollow this led to decompression of the heels.\r\n\r\nSent back at my own expense and now they deny there is even anything wrong with them and are refusing a refund. Don't waste your money and time with this company. Worst I've dealt with and the head office customer service is laughable at best."

Shoe Zone 1 star review on 24th April 2022

Gemma Brown

"I haven\u2019t had a bad experience at shoe zone, the store assistants have always been lovely. I have had two pairs of shoes for my son and both shoes have only lasted one month. I know the shoes were only 12.99 but at time I hadn\u2019t got much money and I didn\u2019t expect them to only last one month. I\u2019ve taken a picture of first pair and the second pair are going just the same. I just don\u2019t think it\u2019s fair to have these shoes for sale if there only lasting a short time. This just shows I need to spend more on better shoes."

Shoe Zone 1 star review on 5th November 2021

Anonymous

Anonymous // 01/01/2019

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“The shoes is this shop are very badly made, they fall apart within days!. My daughter had her school shoes 2 days and the sole came off and the woman refused to change them even with a receipt. Absolutely shocking.”

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Posted 10 months ago

Disgruntled

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“Bought these shoes and within one week a hole was appearing. Took them back to the shop to be told it was “fair wear and tear” …….. after 7 days . The reply from Shoezone was the same, “I could return them in its original state for a refund, but if they have been worn they would be unable “ it’s a joke!!”

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Posted 1 year ago

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Anonymous

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“Bought trainers 28th May, shoes worn once and already coming away on both shoes! Had receipt, took into store, assistant refused refund saying it was wear and tear, refused too look out of the receipt then said to leave the shop. Disgusting and appalling. Head office won't over ride decision and expect me to post shoes to head office at my cost”

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Posted 1 year ago

Gemma Brown

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“Absolutely dire customer service and they are quite happy to breach the Consumer rights act 2015. Purchased a pair of boots, they were worn for a few hours and the heels collapsed. Holes developed on the heel seam and as the heels are hollow this led to decompression of the heels. Sent back at my own expense and now they deny there is even anything wrong with them and are refusing a refund. Don't waste your money and time with this company. Worst I've dealt with and the head office customer service is laughable at best.”

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Posted 2 years ago

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Anonymous

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“I haven’t had a bad experience at shoe zone, the store assistants have always been lovely. I have had two pairs of shoes for my son and both shoes have only lasted one month. I know the shoes were only 12.99 but at time I hadn’t got much money and I didn’t expect them to only last one month. I’ve taken a picture of first pair and the second pair are going just the same. I just don’t think it’s fair to have these shoes for sale if there only lasting a short time. This just shows I need to spend more on better shoes.”

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Posted 2 years ago

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“I received a scarf with a very obvious stain on it. It was bought as a present. The options given to return it were totally unsuitable for my circumstances and they wouldn’t let me use Royal Mail!!! I will either have to keep the faulty scarf and put it in a charity bag or throw away! Or else I will have to return it at my own expense! Awful customer service. I won’t use again!!”

Shoe Zone 1 star review on 29th October 2021

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Posted 2 years ago

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“Terrible customer service King’s Lynn Norfolk Refused to take back faulty trainers Please shop elsewhere Trading standards now been contacted”

Shoe Zone 1 star review on 23rd August 2021

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Posted 2 years ago

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Anonymous

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“Bad quality products - a one star review is too much. School shoes last for a few days before falling apart. Customers services shocking. You get what you pay for. Don't bother, shop elsewhere”

Shoe Zone 1 star review on 25th June 2021

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Posted 2 years ago

Renee

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“I ordered for next day delivery before the cut off time and didn’t receive my order the next day. When I requested my delivery money back they said no as it ‘should’ have said they won’t be delivered next day at checkout. (Which it didnt) Even after me explaining this they wouldn’t give me a refund.”

Shoe Zone 1 star review on 14th May 2021

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Posted 2 years ago

VERY UNHAPPY EX CUSTOMER

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“BEWARE! 1 star is for fast delivery only! MINUS zero for customer service!! I have been a customer for years and always shop in store, but 1st time i ordered online size 7/EU 41...and received Size 8/EU 41. There size is different on The website and they deliver a different size! I called them but automated says High volume of calls. so i emailed them a few times and sent pics but some sara was not helpful at all...just kept fobbing me off that sizes differ etc etc NO REFUND OR CHANGE! THIS IS A THIEVING COMPANY FOR CUSTOMER SERVICE OR RETURNS!! I WILL NEVER SHOP HERE AGAIN NOT IN STORE OR ONLINE FOR ME OR MY FAMILY!! ROBBERS!!!”

Shoe Zone 1 star review on 18th April 2021

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Posted 3 years ago

Ann Marie Grant

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“I ordered the rieker women's brown calf boots, fast delivery, I have not had the chance to wear them often yet but I love them they are better than I expected, and so cozy and very comfortable best comfort fit I have found!!!! Very happy will buy again!”

Shoe Zone 5 star review on 16th February 2021

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Posted 3 years ago

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Anonymous

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“Avoid at all costs. My husband purchased some slippers at shoe zone at christmas. I have worn the slippers indoors only and they are falling apart. Pictures below. Shoe Zone wanted me to return the slippers at my cost and then they will see if faulty. They can see quite clearly they are falling apart. What they will then do is say wear and tear and then I'm even more out of pocket. These slippers have been worn less than 2 months. Very cheap and rubbish shoes.”

Shoe Zone 1 star review on 12th February 2021

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Posted 3 years ago

RN_veteran

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“Purchased some Mens Black Leather Chelsea Boots mid August from Shoezone via Amazon and the left boot has failed after only 3 months of light/medium use. I do property maintenance and wanted a comfortable pair of Chelsea boots as i always remove my footwear when in customers houses so a lot easier than laces. I basically drive to the job, unload my tools and materials and get to work. I am not up to my ankles in mud on a building site. They take a short daily walk to the local shop to get the paper, probably had even less use than normal because of lockdown, being a former military man the boots have had the necessary coats of polish and care. After 3 months the left boot is now split on both sides where the toe cap crease is and the rubber sole has started to part company with the leather. This is not the first bad experience I have had with Shoezone products, had some trainers that went back after 2 weeks as the soles started to de~laminate. should have learned my lesson then. Best advise is to go elsewhere than waste your money here, my last pair of boots were Dunlop and lasted me 18 months doing the same job. My message to Shoezone - Please improve the quality of your products and branding!! Earth Works safety footwear!!! more like sat at a desk footwear. Update Shoezone want me to take them to a store when they re-open, I ordered online for a reason. (My nearest store is a 12 mile round trip + parking) or post the boots to them at my expense as they want to make sure its not wear and tear!!! and is a genuine fault (I wish they allowed you to post photos here, photos are on my Amazon review for this product) Hello - its only one boot that's failed and I am not a pirate harboring a wooden leg on my left side. I have worn these as a pair. If it was wear and tear then both boots would be suffering the same fate. Its quite obvious that these boots are not of merchantable quality or fit for their intended purpose.”

Shoe Zone 1 star review on 30th November 2020

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Posted 3 years ago

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“brought my daughters school shoes online shoe lasted 3 weeks then split customer services told me to take them back to a shop i am high risk covid-19 so can not mix at the moment then they said post them back at my cost of posted there a joke never again buying cheaper shoes customer service is very poor like the product,”

Shoe Zone 1 star review on 4th October 2020

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Posted 3 years ago

Graham James

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“Bought a good pair of shoes, £35+ a couple of months ago. The insole went and below that there was a hole. Outside the rubber came away from the front. Bought another pair 2 weeks ago and inside a couple of days the indoor deteriorated revealing a foam lining that was disintegrating. Took that pair back with a receipt and the other pair. Assistant ‘accepted’ a refund on that pair but said the earlier one was ‘wear and tear’ and couldn’t accept it’. She said no one else had complained and her husband had a pair and they were fine!! She was very rude.”

Shoe Zone 1 star review on 24th September 2020

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Posted 3 years ago

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Anonymous

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“Disgusting and poor quality. Purchased end of last year, worn less than a dozen times, both split. Sent pictures to Customer Service who said when stores open take them back for inspection and if they are faulty they will deal with it. They are obviously faulty. I do not live near a store and do not have receipt so don't hold out any hope of getting my money back. Will not shop there again.”

Shoe Zone 1 star review on 10th June 2020

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Posted 3 years ago

Shoe Zone is rated 2.4 based on 125 reviews