Silk Fred Reviews

Name: Silk Fred
Rating: 3.25

3.3 Rating 468 Reviews

56 %

of reviewers recommend Silk Fred

Company Reviews

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Metrics

3.3

Based on 468 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Silk Fred 5 star review on 24th October 2020

Caroline McMahon

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service thanks Hilena 😙”

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Posted 3 years ago

Love reading this! Thank you for leaving us such a great review :-)- Faye, SF team x

Posted 3 years ago

“Great service . Prompt replies to emails .”

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Posted 3 years ago

Thank you so much for taking the time to leave us such a lovely review :-) - Faye, SF team x

Posted 3 years ago

“Great customer service. Responded to my email within minutes and sorted my issue immediately.”

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Posted 3 years ago

Hi Oxana, I am so pleased to see we were able to help you so quickly and efficiently :-) Thank you for sharing your review! - Faye, SF team x

Posted 3 years ago

“Great service & very quick response to a query regarding an order .... fantastic range of so many different brands on one site ... would recommend highly”

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Posted 3 years ago

Hi Ruth, We now have over 800 different brands to choose from on our site, so definitely something for everyone! Hope you loved your purchases!- Faye, SF team x

Posted 3 years ago

“Customer services amazing. SilkFred go above & beyond to offer great fashion styles. Clothing great in style, true to size. Good quality clothing. All my orders have arrived on time, perfectly packaged.”

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Posted 3 years ago

Wow, what a lovely review to read! Thank you so much for sharing your experience with us!- Faye, SF team x

Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

Our Customer Experience team are on hand 7 days a week to help with any query you may have :-) Thank you for sharing your review!- Faye, SF team x

Posted 3 years ago

“Prompt and efficient service, thanks.”

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Posted 3 years ago

Thank you for taking the time to leave us such a great review!- Faye, SF team x

Posted 3 years ago

“Great quality and good price too .”

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Posted 3 years ago

It's so great to hear you enjoyed your shopping experience with us! - Faye, SF team x

Posted 3 years ago

“Very helpful and prompt response to my enquiry 👍”

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Posted 3 years ago

Thank you, Victoria, for leaving us such a great review :-)- Faye, SF Team x

Posted 3 years ago

“I was sceptical about ordering from this web site after reading a lot of negative reviews. In fact I’ve looked at clothing on off for months and never ordered due to these reviews. I have since taken a leap of faith and ordered at different times two black tops.. I cannot begin to tell you how happy I am with these products, not only are they true in description, they are good quality and even on me look great. It’s a thumbs up from me. I have sent another ordered item back and still awaiting a refund so watch this space...”

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Posted 3 years ago

Hey Lorraine Thank you for taking the time to write such a lovely review, 5 Stars !!!!I am so happy you love your items, it's great to know we are providing an excellent customer experience. Emma SF Team x

Posted 3 years ago

“Love the choice ,quality, prices and ideas”

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Posted 3 years ago

Hey Susan, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hey, Thank you for taking the time to write such a lovely review, 5 Stars !!!! it great to know we are providing an excellent customer experience. Emma SF Team x

Posted 3 years ago

“Never disappointed with the clothes I buy from SilkFred. Excellent quality and value.”

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Posted 3 years ago

Hey Sarah, Thank you for taking the time to write such a lovely review, 5 Stars !!!! it great to know we are providing an excellent customer experience. Emma SF Team x

Posted 3 years ago

“Had several items from here, excellent quality and price”

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Posted 3 years ago

Hey, Thank you for taking the time to write such a lovely review, 5 Stars !!!! it great to know we are providing an excellent customer experience. Emma SF Team x

Posted 3 years ago

“Small mix up quickly resolved by efficient and friendly staff”

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Posted 3 years ago

Hey, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 3 years ago

“Very helpful with my enquiry”

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Posted 3 years ago

Hey Sue, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 3 years ago

“first time customer, most enthusiastic, will be back”

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Posted 3 years ago

Hey Mary, it great to hear that you had a great first time experience with us, and that you will be returning. We have lots of lovely goodies on the site for xmas. Emma SF Team x

Posted 3 years ago

“Needed to return an item as wrong size ordered, my mistake! The young lady I spoke to was polite, friendly and very helpful and resolved my issue completely.”

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Posted 3 years ago

Hey Mike, I am so happy that we were able to assist you, the team will be really happy to read this :)-Emma SF Team x

Posted 3 years ago

“I returned an item last Friday I received very good assistance from you but the person at the post office had difficulty with the sign you sent but he managed to do it anyway I hope you have received the item. Regards Sandra Browning”

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Posted 3 years ago

Hey Sandra, Thank for you taking the time to write this review, I am happy to hear that we provided a good customer service, if you would like to contact our lovely sales agents they will be able to assist with your returns if needed, Emma SF Team x

Posted 3 years ago

“I am very pleased with my shirt dress arrived on time . Very good quality”

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Posted 3 years ago

Hey, We are so pleased that your are happy with your order, Emma SF Team x

Posted 3 years ago

Silk Fred is rated 3.3 based on 468 reviews