Sofology have a Customer Happiness Grade of E. Customers are happy with their delivery and customer service but are unhappy with their prices and refunds.
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So I can get a direct replacement with a shop price of £1549 or I can have a credit note for £1399 + the £50 goodwill gesture.
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- Graham Jenkins
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Now refuse to send another and say will have to accept the second damaged one (as less damaged) and then have repaired in my house! I did not pay full price for a sofa to be repaired in house- and anyway state of last attempt at a repair gives me no confidence at all.
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- Anonymous
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We purchased perfect sofas and paid a very high price for Sofology but unfortunately Sofology failed to resolve issues bought to their attention during warrenty period.
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- Anonymous
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We had our sofa delivered yesterday and the service we had from the delivery team was excellent. They were friendly, polite and very efficient.
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- Anonymous
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ordered online, estimated 5 weeks, delivered in about 4. sofa (midas 2+2 corner group) is beautiful. two delivery guys were pleasant and very helpful with tricky access.
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- Tom J
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The sofas then arrived really quickly and we were kept up to date regarding the delivery time slot etc.
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- Charlotte
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Tried to get refund or exchange and was fobbed off with care advise which we do apply daily as dread to think what it would like if we didn’t.
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- Anonymous
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Bought an 'as new' sofa from the clearance section, and when it arrived our hearts sank as it was in an appalling condition. We estimated it must have had at least a year's wear and tear on it. It was clearly second-hand and well used, and was far from being 'as new'. Tried to get a refund or replacement from Sofology for months but they wouldn't do a thing for us. Terrible company - would never purchase from them again.
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- Anonymous
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Or I can have a refund of £1399 and take my custom elsewhere.
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- Graham Jenkins
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Shocking customer service
Shocking customer service, ordered in January, incorrect delivery or delivery didn’t arrive 3 times in total, have now been left without a sofa until at least Mid July.
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- Anonymous
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Purchased the Linara sofa under 12 months ago, the centre of the sofa is complete sagging. I contacted customer services who advised me this is the ‘natural progression of the furniture’ and would not provide any redress. Stay well clear horrible experience!!
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- Anonymous
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If I could give zero stars I would. Incomplete order which I've eventually cancelled after 4 months of chasing and non responses. Please don't buy from this company. The products are as bad as the customer service. Horrible experience.
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- Zoe
