SportPursuit Reviews

Name: SportPursuit
Rating: 2.16

2.2 Rating 75 Reviews

29 %

of reviewers recommend SportPursuit

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2.2

Based on 75 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

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SportPursuit 3 star review on 24th June 2021

Douglas French

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to contact them to return 2 jackets (which are over sized) and cancel 3 undelivered items and there is no response to my repeated request via their website.”

Helpful Report

Posted 1 year ago

“Sent the completely wrong order and I waited 25 days to receive this item. Not happy at all customer service is a joke”

Helpful Report

Posted 1 year ago

“Took a long while to arrive, took ages to get a response and refund when I sent it back. When I did sent it back I had to chase for a response and then you deducted the cost of the return from the refund of my item.... really poor company, service and values... I also get bombarded with marketing from you... will not use again and will share my experience with others”

Helpful Report

Posted 1 year ago

“Ordered jacket 9th Jan,received a tracking order 11th Jan,no update since then. Sent email 20th Jan,no reply! Rang customer service, no answer,requested ring back,still waiting. Awful service!”

Helpful Report

Posted 1 year ago

“Appalling service and customer service. Ordered wife's boots on 6 Dec, arrived 8 Jan on 48hour postage. Zero help from customer service, struggling to get a refund. Avoid at all costs. The stress and ripoff is not worth the saving.”

Helpful Report

Posted 1 year ago

“Ordered my item on 26th December was notified it had been despatched on 29th on a 48 hr delivery. Still not received and no response from Sport Pursuit’s supposedly excellent customer services team. Would not use this company again!”

Helpful Report

Posted 1 year ago

“Unreliable customer service, delivery dates not kept to. Avoid at all costs”

Helpful Report

Posted 1 year ago

“I ordered some goods online which did not stat a delivery date until after the purchase was made. If I knew the goods would ups not arrive until after Christmas I would not have purchased. As consumer rights I asked for a refund which I was advised would be in my account in 3-5 days. 8 days later still waiting and no response to my emails.”

Helpful Report

Posted 1 year ago

“I had ordered a Julbo ski goggles but received a pair of cheap Red Bull sunglassess in the package instead. I have tried to reach the customer suport for any assistance about this issue for hours without any sucess. Order 104263386”

Helpful Report

Posted 1 year ago

“Good prices but you never get a reply to telephone calls (even when you use the call back service) or e-mails to their customer services department!”

Helpful Report

Posted 1 year ago

“I ordered few items on the 13th of October and we received it today, the 15th of November, 10 days later than they announced at the purchasing moment. So in my opinion is ok.”

Helpful Report

Posted 1 year ago

“Very poor service. I received items that i hadn't ordered and made contact for a return attaching photos. There was a period of email tennis asking me to clarify the situation and attach photos, offering me a Royal Mail return that didn't work and another one which I would have to pay for and finally a return that worked. I've sent the incorrect items back using this, having to take time off work to access a post office. I have still not received the original goods or a refund. I am very disappointed by the service of Sport Pursuit as it seems that if I had just kept the goods - much more expensive than the goods i ordered and sold them on FB that would be fine, but by being honest i have been penalised by their atrocious email based system and poorly trained staff who didn't seem to know what they were doing, or even how to check an email trail.”

Helpful Report

Posted 1 year ago

“It looks like I just spend more then 300 euros for nothing. My order from almost 3 months ago still not arrived.”

Helpful Report

Posted 1 year ago

“Absolutely rubbish online shop I ordered a pair of Salomon boots wich after 6 months started to fall apart on both forefoots .I put pictures and an honest review on their website and it was taken down a few minutes later.They wanted my £170 for the boots and then just took down my review like that ? Utter garbage - PLEASE SATAY WELL CLEAR”

Helpful Report

Posted 1 year ago

“ordered 380 euro of clothing for my new EMTB bike, stated delivery date 14/16 April still not received full order as of today 26/04 no sensible updates. do not order unless happy to wait two weeks extra :(:( Then after signing up for account get junk mail to add insult to injury every day but no order delivered”

Helpful Report

Posted 2 years ago

“Ordered 4 items on 12 Feb 2022, one arrived after a couple of weeks and was just left lying in the middle of our driveway not at the front door! Anyone could have stolen it. The other three items I am still awaiting delivery of and it is now 02 March. These are for the ski season and I leave the ski resort in 4 days. Will never buy from here again.”

Helpful Report

Posted 2 years ago

“Sportpursuit have taken £132.00 from my bank account for an order but claim they cannot find my order they should either supply the goods or refund my account , to claim they cannot see the order is ridiculous , its impossible to speak to them by phone and I cannot get any sense on their help email . appalling customer service others beware!”

Helpful Report

Posted 2 years ago

“I ordered a pair of Sealskinz Halo overshoes in size L which should be correct for my size 9 shoes. I then saw a review on YouTube which showed that they would be too small. I immediately contacted Sportpursuit and requested that the size be changed to XL. I was informed that this was not possible even though the order was placed less than 30 min. earlier When the overshoes arrived they were much too small just like the ones in the video. Now I am expected to pay £3.50 to return them. This is not acceptable A) because the sizing guide is grossly incorrect. B) because I attempted to edit my order within the 30 minute timescale required on the website instructions. All I want is a pair of overshoes which fit or my money back without deductions.”

Helpful Report

Posted 2 years ago

“I haven't received my items despite Royal Mail indicated that it has been delivered. Contacted customer service to no avail. Never return any correspondence. Would never buy again from this site.”

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Posted 2 years ago

“Really good offers, fantastic customer services and acceptable delivery times”

Helpful Report

Posted 2 years ago

SportPursuit is rated 2.2 based on 75 reviews