“Well lady at drive through didn't offer cup holder even tho there were three large coffees, this was first time I'd tried Starbucks and won't be wasting my money they are selling the name not a tasty coffee needs work to improve this. I made it a point of principal to drink my expensive coffee Christmas treat I'll be a donkey bottom that was not a treat.”
“Bad company. Bad customer service, never resolves issues. Bad coffee. Stupid people. Don't deserve the billions they make out of their rubbish coffee and service.”
“Promotion
Starbucks choose to primarily focus on promotion through social media, this provides them with not necessarily the advantage anymore over the competitors as it is becoming quite regular for business to choose this method over others due to how easy and effective it is. Starbucks are notorious for their seasonal promotion, this means that when it comes round to December (Christmas time) Starbucks start to advertise their festive themed drinks, doing this increases there public appeal.
Price
Starbucks are notorious for a more expensive coffee, this can make some customers veer away from the business. When compared to their competitors Starbucks always appear slightly above. Not necessarily down to their performance alone but because with the marketing strategies and consistent service creates a brand loyalty, this means that even when a customer has a bad experience in Starbucks they will still return, rather than go anywhere else. Starbucks also use a variety of marketing strategies, one of them I believe to be premium pricing for coffee retailers with this however comes a premium product.”
