“The baristas Sam and Jane at the Sherwood Forest Centre Parks Poolside were very helpful and cheerful when we had a problem with Apple Pay and the coffee and hot chocolate was good too. Good service good coffee thank you”
“this morning I went to Starbucks for an emergency breakfast... and I ordered an bacon guda sandwich it was cooked just right amazing customer service. the only thing they could of changed was the price and size it was $5.00 for a small little thing.”
“The baristas remembered my name and asked about my spouse from an exchange weeks earlier. My drink is consistent and if it's not they will gladly fix it.”
“New build at Andover on the A303, both sides always dirty both seating area and serving area. Lot of staff always on duty but obviously rely on cleaning staff to clear tables of not only mugs but left over food. Not a pleasant visit to either of them.”
“Cannot Circus branch.
I visit regularly when my son goes to Explore Learning.
There is split level seating outside & a spacious interior. Each time there are dirty cups on various tables both in and out & despite me being there for approx 1.5hrs each time I only see one dirty cup collection & clean of the tables, including on a Saturday afternoon.
The staff seem unduly rushed although very pleasant & courteous.
The overall service seems slower than usual at the collection point as theres always a queue waiting for specific coffees. Quite relieved I order tea so waiting in minimal.
The interior toilet was strewn with toilet paper & empty rolls giving it a very untidy appearance although the toilet and basin appeared clean.
The one good aspect is I'm left alone to read my book and thankfully there is plenty of seating for many students studying with laptops etc.”
“What a difference it makes 24 little hours! Yesterday, I had the best customer service and staff. They mentioned my students could go and ask their 7 questions to staff about how the establishment runs. They even told me I was lucky as the manager(Caroline - Cas), who has worked 21 years for the brand will be in today and she might spare a couple of minutes to talk to us. Well, surprise, surprise!The Lady Manager in question did not want to interact with us. She argued she was busy, they cannot be filmed (we were not filming) and quite reluctantly replied she would be with us in 10 minutes. Of course, this never happened.
The silver lining was that students were able to experience BAD MANAGEMENT. Why? Management delegates while in this case, she was stacking, taking out rubbish and preparing drinks whilst there was a staff member free behind the counter. Won't a good manager ask this member to do some of the tasks above or send him to answer the students' questions? Good managers delegate, are friendly and approachable to their customers.
I'm very, very disappointed as the students chose her establishment and spent hours planning every single detail of this trip, which is a milestone for them due to their SEN. We spent more than £50 as a group and going to this place is a big sacrifice on our students' economy.
DEFINITELY next time I will not go to this Elk Mill shop eventhough it is the closest to us. I know by experience that other branches are better e.g. Ashton-under-lyne; they will give us the time there.”
