Superdrug Reviews

3.0 Rating 427 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.0

Based on 427 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Superdrug deliver? How long does Superdrug take to deliver? Does Superdrug deliver on time? How is accuracy and good condition of items delivered by Superdrug?

Returns

Customer Service

How can I contact Superdrug? How quickly does Superdrug resolve customer queries?

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How does Superdrug deliver?

Helpful Report

(8 hours ago)

Superdrug delivers items by Postal Service and Courier.

Helpful Report

(8 hours ago)

40.00%

Industry Average

“ Ordered and paid for Gillette /Braun beard trimmer from Superdrug next dy delivery at store in abbeycenter shop my order no 10040081238 Went three times no product available Asked to contact staff online did so terrible response from staff in a store on. ”

- Anonymous

“ #Superdrugthemostappaulingcustomerserviceeverwhenyoubuyonlinecanonlyrespondviachatsnorealpeoplenotverydisabilityresponsive# Between Evri and Superdrug a present didn’t get delivered saying customer refused delivery(no asked for a redirection) 5 days of messaging! Item now out of stock.. supposedly refunding!! Back to the floor required for directors put yourselves in your customers shoes!! ”

- Anonymous

“ The delivery company delivered it to the wrong place, and the parcel was lost. ”

- Anonymous

Superdrug Reviews

Delivery - Slow