“If i could rate 0 starts i would. Received an item that was not what i ordered, then i was told that some items are not what they are shown as on the image. Now i have to pay to return the item and i have left several emails waiting for a response. I have still not been contacted. Order elsewhere the customer service of this company is very poor and you may receive a different item than what you was expecting.”
“Firstly the charge £4.99 for delivery and then if you need to return anything, the cost is on you. There are much better places to buy sports kit that are more professional, better value and have better customer service. Even the printer return label was cheap.”
“Sweatshop shows wrong stock information online. They allow you to order stuff which is not in stock, happily take your money and charge £5 delivery. Few days later they send you an email saying that your main item is removed from the order but you get no chance to amend the rest of the delivery. I ended up with £5 delivery charge for £14 goods which I wasn't that bothered with in the first place! It's the shoes I wanted! Customer service is very unhelpful.”
“Had an awful experience at Castleford outlet the other day because of some socks.
I bought some long socks as I forgot my socks to go skiing. Firstly, the girl behind the desk was not welcoming and very rude as if I didn’t know what socks looked like. Just wanted to grab and go because I felt so intimidated. However, the socks were very much comfortable when skiing.
When I finished my 2 HOUR ski session it came to my surprise that the socks then had a hole in after 2 HOURS!!!! I then tried to return them but the inner store was closed. I therefore then emailed to online store explain the situation. However, all I got back was because I bought them in a store they wouldn’t be able to help me as they can only help with orders purchased online from the website. They they recommended taking them back to the store to see if they can help. However, I went for a Ski session because I live 2 hours away and is therefore totally unreasonable I have to travel 2 hours to see if I can return them.
To me that’s really bad customer service, I don’t see why they couldn’t just ask for a couple of photos and my receipt to prove I got them on that day and hours after I then complained.
All I can say from this is don’t buy socks from this store!! One pair of socks cost of £7.99, I’m bought better lasting socks in Asda that are multi pack!!
Very disappointed!!”
