Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,659 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy that the kit was fairly easy to install. The only disappointment is the range with the small battery. I bought the extended range battery but it was very expensive. Some things I could wish for are cruise control with variable speed settings and the ability to adjust the speed of the peddle assist modes. When I just barely enough for the bike to move, it's too fast. There you have it. My two cents. Quid?”

Swytch Bike 4 star review on 15th January 2024

Helpful Report

Posted 1 year ago

“I am enjoying having the swytch system on my bike, although I haven’t needed to use it as much as I anticipated it’s great to know it is there for a boost when I need it. I feel the cost of the individual parts is very high. I initially got the mid range speedometer/ battery power indicator control but it was very low quality technically and returned it to upgrade to the OLED. This is much better. More usable but I feel it’s over priced- especially when the basic kit included one and didn’t arrive. The kit took some time to fit, it was a bit challenging at times but we got there in the end. I’m not keen on the faceless aspect of Swytch and frustrated at not being able to speak to anyone directly. However the online help service was pretty good, slower than having someone at the end of a phone but eventually (2 weeks) the issue was resolved.”

Helpful Report

Posted 1 year ago

“Great customer service. I had problems getting the kit to work and was supplied with replacement parts at no cost. Installation is moderately difficult. It took a long time to get the kit but that was anticipated.”

Helpful Report

Posted 1 year ago

“Works great. Only downside is the range is less than what was advertised. I am 4.5 miles from work. I have to make sure I charge the battery at work since the charge won't take me on the full 9 mile round trip. Not a problem and I'd probably just mark this a 4.5 star product.”

Helpful Report

Posted 1 year ago

“Delivery was stressful as the kit arrived around 3 months later than promised and there was essentially no communication from customer service regarding the delay. Also the kit arrived with the wrong wheel size. Swytch did seen out a replacement wheel promptly which was appreciated. The product has worked great since it arrived. Installation was fairly easy. It would be nice if there was a way to adjust the acceleration as a function of pedal speed. It seems a little aggressive accelerating to max speed for how I like to ride even on the lowest power setting.”

Helpful Report

Posted 1 year ago

“Great to upgrade my older bike. I have the long range battery but pretty difficult to get to 30+kms as 20 to 22 is max.....or I would have given a 5-starLouis rating”

Helpful Report

Posted 1 year ago

“Great bit of kit and easy to set up. The down side is that you have to wait ages from order to delivery and then if you would like any accessories after purchase it is really difficult to buy as it seems most accessories can only be bought at time of original kit order.”

Helpful Report

Posted 1 year ago

“The good: it works. Simple to use. Reasonable price. Makes cycling uphill with a heavy load sooo much easier. The bad: didn’t read the small print and had not realised that the axle would not fit my trek bike. In the end I put it on an old bike we had and it fits fine. Not ideal but still happy. Recommend that you regularly check your brake pads as they wear down faster than normal.”

Helpful Report

Posted 1 year ago

“Kit is good, easy to fit and bike rides well. Couple of minor issues (a) Battery capacity indicator can drop a little at max assist but recovers after normal assist. We'll see how many cycles its good for. (b) Battery mounting is secure/firm but does tend to get in the way of handle bar front light mount. Overall, recommended.”

Helpful Report

Posted 1 year ago

“Price ok. Delivery wait is too long. Came well packaged. Fairly easy to fit except for the magnetic disc sensor which was extremely fiddly and very frustrating.”

Helpful Report

Posted 1 year ago

“My installation process did not resemble the quick and easy installation depicted in the video on installation. The whole thing took several days and multiple contacts with customer support. The problem is the step-through frame and the fact that the place on the frame where the pedal sensor must go is angled away from the magnet wheel, and thus it is very difficult to achieve the correct distance between the sensor and the magnet wheel. I finally figured out a way to do this and I'm hopeful it does not come loose. The first pedal sensor I was sent was defective. Customer service immediately sent me a replacement, which works just fine. Overall, customer service was very helpful in trying to assist me. With regard to performance, it seems to work pretty well and I have gotten much longer distances than what I'm reading from other reviews. With the setting at the least amount of power (setting 1) for the entire ride, on a ride mixed with hills and flat sections, I managed to get 49 km out of the max battery before it quit. The distance is accurate as I used my Garmin watch and phone app to measure rather than just relying on the Swytch OLED display. I did not shut off the power at any point during this ride. I'm not sure if this will turn out to be typical. I guess we will see.”

Helpful Report

Posted 1 year ago

“I have now converted three bikes to Swytch - a Brompton, my big old Dutch bike and my wife's Pashley, and have helped two friends to convert their bikes. It's a bit of a technical job to convert them, and I had to file out the narrower drop-outs on the forks, which is fine for me as a bike fettler - but very much worth it. We live in a hilly area, so we can continue to do the shopping, town and pub rides by bike when fully loaded. I also love zipping around London on my E-Brompton for work meetings. I have had a few minor issues but Customer Service has always been helpful. It would be good if the non-Brompton cranks sensor disc could have a crank-clamp (like the Brompton one), as this is a weak / vulnerable spot which can get knocked. In short the Swytch kits are great - fun to ride and great for keeping cycling and doing load-lugging or hilly journeys without getting the car out. The reason for 4 and not 5 stars is the order time can be quite long and expensive if you pay full price - but much cheaper than buying a new E-bike if you like your old bike!”

Helpful Report

Posted 1 year ago

“Overall I enjoy my swytch conversion kit. Installation was pretty straightforward but did need some filing of the axle to fit correctly in my fork. I had to buy some specialized tools that I didn't already have. And I feel for somebody less mechanically inclined it might feel like a much more difficult install. For me it was fine. I have the basic kit and I believe their stated range is around 7 miles but I have never once approached that distance even with the setting on the lowest amount of assist to try to increase the batteries capacity. Perhaps according to mathematics it should be around 7 miles but in real world usage I would say I have never gotten more than around three and a half miles before it has to be charged. The other frustrating issue is that the computer part and the battery both have power indicators and yet they almost never agree with each other. The computer power level indicator shrinks very quickly and will cut out and stop sending power to the motor even though the battery indicator is still showing three of five lights meaning there should be at least 50% of battery left. What makes this even worse is that when power is not actively being sent to the motor there is considerable drag against your self-powered pedaling. Then if I stop at a stop sign or for a minute or two on the side of the road the power indicator on the computer goes back up and now I have power again. So there's something wrong in the programming that hopefully could be fixed for future models. It's really frustrating to see that your battery has more than 50% power and the brain of the whole thing decide that you have zero. If you live in a flat area with no inclines and no hills I think switch is a wonderful product. If you only need to go about 3 mi before you're back home and able to charge your battery I think switch is a wonderful product. If you need to go all day long, make multiple stops around your city before you're going to get home you better make sure you carry that charger with you and have somewhere to charge it because there is no way you're going to get a day of use out of your bike. I love the electric assist but every single day I think about switching it back to my standard bike. And even with these challenges I still give it 4 out of 5 stars it's a good product for a very specific rider.”

Helpful Report

Posted 1 year ago

“Had bike my wife loved and felt safe on and was able to convert it to an e-bike. Less expensive than trying to find and pay for a replacement .”

Helpful Report

Posted 1 year ago

“Il works well”

Helpful Report

Posted 1 year ago

“I have a 20 inch wheel folding bike and received the brompton wheel. Not sure if that was my fault but I believed I had ensured it was not a brompton that I needed. The return was relatively easy. Once the correct wheel arrived, it was fairly easy to install. The swytch is my favorite of the 2 e-bikes I have- it is effortless on flats and manages enough to assist relatively steep hills. It doesn’t add so much weight as to make a noticeable difference on the ride. Other than having to deal with the company via email, swytch is a great product. And it’s not rocket science to install altho if you no longer have hand strength it helps to have a curious friend help when needed.”

Helpful Report

Posted 1 year ago

“It took about an hour to install. The video they provide is helpful but there are some steps that look easier in the video than they are in real life. I purchased this for my dad who is 86 and still rides 15 miles a day. He wanted an electric bike but would not be able to lift a traditional electric bike onto a bike rack. The key feature of this is that you can install it on your existing bike. It’s also good that the battery is very lightweight. The downside is the range of the battery. Depending on how much assistance you need, you might only get 15 miles per charge. We ended up purchasing a second battery because we typically go on 25 mile bike rides. Having the back-up has been very useful. The other thing to be aware of is if you purchase the upgraded display unit, it’s not very easy to see what level you are at or how much battery is left while you are riding. We need to stop and cover the display with our hand to be able to see it. Otherwise, we are very happy with the kit and hope to get many years out of it.”

Helpful Report

Posted 1 year ago

“I get around 6 to 7 miles on the smallest battery, which is only enough for the nearest town. Swytch Bike’s business model of taking payment months before the equipment is ready could be considerably better. The kit was fairly easy to fit, but I did need to change the handlebars to get the battery mount to fit. The battery status indicator on the controller consistently shows lower than the battery itself.”

Helpful Report

Posted 1 year ago

“The SB is a great product when riding and it's really easy to swytch your regular bike into an electric one. The firm could improve though in being realistic about dispatch and delivery of the kit or, even better, live up to their promises in this matter.”

Helpful Report

Posted 1 year ago

“Great service!”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,659 reviews