Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,659 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Switch bike kit has made riding my bike a lot easier on those harder inclines”

Helpful Report

Posted 11 months ago

“Good customer service, responding to pre purchase queries in a timely manner. The price when ordering was generally clear, except I ordered two kits and did not realise there would be a discount for two kits. This could have been mentioned up front. The technical specs are again generally clear, except it would help to have a greater explanation of the the differing functionality between options ( eg the controller) to aid ordering. Delivery occurred in the timeframe specified. Installation was relatively straightforward, using the clear instruction booklet provided. So far our usage has been limited, but initial indications are very encouraging.”

Helpful Report

Posted 11 months ago

“I live in Sheffield which is very hilly. Sometimes the SWYTCH kit can feel a little underpowered.”

Helpful Report

Posted 1 year ago

“The installation wasn’t without some hiccups but the customer service folks were quick to help. Overall I am happy with the system, though sometimes it is a bit slow to kick on or off when I start or stop pedaling. It’s not a problem but neither is it seamless. The lack of regenerative braking is also less than ideal for my situation.”

Helpful Report

Posted 1 year ago

“Price was good - more economical than buying new e-bike. Wait time for delivery was long. Would have preferred to receive it sooner at the price I paid. Delivery was good - well packed and no shipping damage. Order was accurate - no need for returns.”

Helpful Report

Posted 1 year ago

“Product ordered was timely delivered; well packaged. Have had three issues with Swytch system: (1) Lights for status of battery is confusing becaus difference between what appears on the battery itself and what appears on the control device on handle bar. (2)Handle bar device is awkward to scroll/turn off while riding when battery is not needed and then back on to resume battery assist. (3) Mounting sensor system on crank arm is challenging to install on arms that have tapper and rounded side. The requirement for proximity to sensor on frame (post) is hard to achieve and zip ties are not as tight as desired because the ties are secured to a tapped/round surface.”

Helpful Report

Posted 1 year ago

“I have already got a swytch kit on a folder (air model) and an old handlebar mounted one on an old mountain bike. The new centre mounted battery was to replace the one on the mountain bike and has transformed the ride. It has got rid of the front heavy feel from the old kit. Much smoother off road as well. The other kits have proved reliable and mean I can keep riding and enjoying my 30 yr old bike.”

Helpful Report

Posted 1 year ago

“I'm still getting used to it. Not sure i'm using the throttle properly and it sometimes it doesn't keep going when on the throttle only.”

Helpful Report

Posted 1 year ago

“On a full charge the bike works well, however as it runs down it doesn't provide much assistance. I also had to file down the motor wheel axel in order to fit with my bike's fork. I also need to order a second pedal sensor as the one I had ordered didn't fit my bike - user error on my part for not knowing, however the order process could have made this clearer. Other than that, the Swytch kit works very well once setup”

Helpful Report

Posted 1 year ago

“I’ve not had it fitted yet . On crutches for at least another month . When I’m mobile , I’ll get it sorted . If it’s like my other one , I’ll have no worries . 👍.”

Helpful Report

Posted 1 year ago

“Excellent once I got it working. A few compatibility issues with the pedal sensor (and removing the pedal was interesting) but the help team sorted me out and I’m v v impressed.”

Helpful Report

Posted 1 year ago

“Happy with product, had to but extension lead for throttle as by using brompton block accessory which mounts lower down ....meaning further travel for lead to throttle hence the need for extension. Why don't swytch include this with brompton block orders?? That's my only gripe. Good kit and not too difficult to fit.”

Helpful Report

Posted 1 year ago

“The actual kit and conversion has been very easy and it functions very well. Problem with a battery failing which Swytch replaced, even though out of warranty. Only reservation relates to cabling durability and some need for care over pedal pick-up, which can go out of adjustment fairly easily. Very good service and value for money!”

Helpful Report

Posted 1 year ago

“I thing the motor could be a bit stronger for the brompton.”

Helpful Report

Posted 1 year ago

“Aside from the long wait to get my kit upgrade, it's all pretty good. New battery set was easy and works great.”

Helpful Report

Posted 1 year ago

“Easy installation, front hub is suprizingly light. however I ordered the larger battery and my wife could not swing her leg over it. So I moved it to the front basket. The manufactior shoud consider offering a raer rack mounted battery. My biggest complaint was the shipping time! THREE months!~I honestly thought I had been scammed! However, once shipped the lead time was resonable.”

Helpful Report

Posted 1 year ago

“We are testing the bike with your Swytch at the moment. Functions and results are very different when comparing with Qwick or Pendix. With your Swytch one only has to move the pedal without force to get forward. The speed can move up to 25km/hr. It is a choice of course. It has been difficult to arrange the cables. Can we use the existing battery to power the lights?”

Helpful Report

Posted 1 year ago

“I am very pleased with the product. I was frustrated by shipping delays even after I had chosen the longest wait for delivery.”

Helpful Report

Posted 1 year ago

“The product is outstanding . Swytch transformed my lightweight mountain bike into a long distance machine without the weight and clumsiness of other ev bikes on the market. The customer service is immediately responsive. However, the shipping and delivery times are abysmal…almost comically horrible. 11 months for one kit, 8 months waiting time for another. My friends love my Swytch but no one will order one because they don’t want to wait almost a year to buy a ev bike. How is it that I can buy parts for my historic car from London and they arrive in the USA in a week but it takes Swytch almost a year to ship kits to me?”

Helpful Report

Posted 1 year ago

“I just received the Swytch GO+ kit. Very easy to install and the performance is first rate. Had a bit of difficulty finding a mounting place on my tandem as the frame triangles are too small for the larger battery. I guess if I had ordered the longer cable I could have mounted the battery in the stoker triangle. I ended up mounting it on my front rack, so far, very pleased.”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,659 reviews