Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,667 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just completed 3 years with the switch kit and I think I can give a long-term honest usage review. To start with, if it weren't for Swytch I would have given up on cycling in Bristol due to some steep hills in the city. This kit arrived the same day I moved to Bristol and it has been the key to keeping me cycling through the past few years with some physical challenges. I have the last-generation kit and it still gives me around 25-28 miles on a moderate hill cycling. Secondly, I like the volume and small holding grip which helps in taking out the battery and just charging either at work or home and not really feel awkward carrying big lumps of tower batteries that were available during early 2020 in this budget. Lastly, the customer service is absolutely brilliant. I had a minor issue with the controller and contacted customer service. They replaced the entire battery pack within a week of my logging issue. I am very impressed and possibly will go for the new generation one as soon as I have saved some extra for this. To anyone contemplating converting your bike with swytch kit, go for it - You won't get any better than this.”

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Posted 2 years ago

“Resolving to resurrect an older second road bike for use on wet weather days, I was busy upgrading it with a new hollow tech chainset and branded dual pivot front brake calipers when it occurred to me what better upgrade than going digital electric. Cue the ever-so-easy-to-fit Swytch conversion kit. Now what was my second best bike has easily become my favourite conveyance, revolutionising journeys around town.”

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Posted 2 years ago

“The kit took a month longer than scheduled. I also had some challenges in fitting as the supplied wheel was incorrect. Like other reviewers, while there is no telephone support, the Online support team are very good , may take a day or two before getting a response but they always do. Very pleased so far with the kit, would recommend it.”

Swytch Bike 5 star review on 4th August 2023

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Posted 2 years ago

“Oh my gosh - I LOVE my Swytch Kit. It’s amazing! I love my bike, it’s so cute, but I’m I live in a city with a lot of hills, so it’s hard to get around with a Cruiser. This kit was the perfect thing for me! I commuted by bike all summer and thanks to the battery assist, I didn’t have to arrive at work drenched in sweat!”

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Posted 2 years ago

“It gives me that little bit of extra I need to make bike riding enjoyable again in my very hilly town.”

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Posted 2 years ago

“Works well on Mountain roads in Montana and still getting work out. Cuts time by 50%. Wish I would have ordered second battery. About 12 to 15 miles assist, On hills. Smother shift than rear motors. Pleased with Swytch.”

Helpful Report

Posted 2 years ago

“Transformed my cycling in the mountains with my family who are all on full electric bikes. I couldn't keep up, now I can. Easy to fit, works a treat.”

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Posted 2 years ago

“Unacceptable delay in delivery (took eight months, not the originally-stated three!), but once fitted, a brilliant bit of kit. Very easy to fit (took me about 2 hours) and works really well. Top tip for extending battery range...keep it turned off for level or very gentle uphill gradients, and save for use when the uphill going gets harder.”

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Posted 2 years ago

“I had to wait for my battery due to problems in the shipping, however the kit has been great since. I have now ordered a kit for my wife hopefully we will have no problems with the kit.”

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Posted 2 years ago

“I love it. Functional, simple. I love that I can adjust the levels to help me get to work with exercise, but not being totally sweaty when I arrive. I've recommended it to my friends and several cycling colleagues at work; there's several of us swytchers there. :-)”

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Posted 2 years ago

“I moved to a hilly place where short rides for errands became grueling tests of endurance. The Swytch that I put on my Bianchi has expanded my bikeable distance by a factor of 2-3, It’s amazing!”

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Posted 2 years ago

“I can pull my dog in a cart connected to the bike with the help of the Swytch e conversion .”

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Posted 2 years ago

“easy to mount. Working well.”

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Posted 2 years ago

“My dad converted my bike with me, so I will know how to repair it. I can go a lot further than I would have been able to now, so I can keep up with my two children for longer. The battery is easy to remove and recharge, and I've just sent for the new smaller battery so I can, more easily, safely lock up the bike and carry the battery into the café or supermarket. In fact, my +70 year-old dad was so impressed when he had a go, that he sent off for a kit for his little folding bike, so he can pop it in the back of his car, and find different places for a bike ride that he wouldn’t previously have been able to ride to, as he lives in a particularly hilly area. All in all, a great kit with super customer support and useful explanation videos. The photo is a quick one without the battery!”

Swytch Bike 5 star review on 1st August 2023

Helpful Report

Posted 2 years ago

“I electrified my 30 year old handmade Swedish local brand bicycle, Skeppshult. I reused the front tire not to loose the core branding and DNA of the bike. I bought the long range battery and converter kit and I also bought an extra trip computer which I mounted very easily. I have already got a lot of positive feedback and people are amazed that such an old bycycle can be modernised and converted so easily. I would also like to highlight the great customer service from Swytch that answered all my questions prior to ordering.”

Helpful Report

Posted 2 years ago

“The power is good but the regular battery is only sufficient for short trips. I would probably need two or more of the bigger batteries for a day's cycling but I have not tested that. The weight of battery and motor on the front wheel create an instability for my less cycling-experienced wife. A quicker-to-operate on/off switch would facilitate conserving battery life on the flat and downhill. A lock on the battery catch would avoid the need to remove it when parked in town. The battery and mount occupy prime handlebar space making it awkward to mount a light, a front pannier and a bell - designing in a mount for a front light would be a boon. Swytch has been a low-cost introduction to the realities of an e-bike allowing us to understand the benefits - speed and power versus the challenges - eg extra weight, centre-of-gravity, range limits. Swytch facilitates 'sweatless' about-town trips, which is ideal when I can't afford to have to shower when I arrive, but the battery has insufficient capacity to help me overcome a long-distance knee problem I experience on long cycles. I appreciate that I could solve this with extra batteries, so this remark is merely to calibrate the Swytch performance in real use.”

Helpful Report

Posted 2 years ago

“The kit is an excellent product. Easy to install and works very well. Experience with the settings will get you to what is optimum for you and battery use. Customer service I have found excellent. The only criticism I have is the ordering process. It takes a long time from order to receipt. No doubt due to stock not being carried. My bike though is a joy to ride with this kit.”

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Posted 2 years ago

“Easy to assemble. It makes commuting to work much easier.”

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Posted 2 years ago

“The kit was relatively easy to assemble, and worked straight away. Two small issues with the installation were encountered. 1) I had to file off a couple mm from the fork "dropouts" to fit the axle of the new wheel, 2) added a spacer washer to the new axle to centre it in the forks; probably my bike was not perfectly symmetrical. I found clear information and illustrations on the website to cover the first situation. The assembly instructions are nice and clear. Extremely happy with the performance of the kit. The only downside was that I had to wait quite a long time between payment for the kit, and its arrival. I understand this was initially due to supply shortages, and later to safety requirements for couriering the larger battery slowing down delivery.”

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Posted 2 years ago

“Oh I can go up those big hills and keep up with my husband. I totally suggest getting a throttle as it makes it easier to shift and turn off on the flats. The team was helpful when the wheel did not fit my fork on my bike (lots of YouTube videos) and instructions. What a great invention! Unfortunately I fell off my bike (no fault of the Swytch wheel) went into a cast and I’m almost healed. I will get back on the bike soon!”

Helpful Report

Posted 2 years ago

Swytch Bike is rated 4.1 based on 1,667 reviews