takealot Reviews

2.6 Rating 545 Reviews

39 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.6

Based on 545 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How do I contact Takealot?

Helpful Report

(1 month ago)

You can contact Takealot by Telephone, Email and Live Chat.

Helpful Report

(1 month ago)

72.09%

Industry Average

“ This service is beyond great.... ”

- Anthea Macintyre

“ We order a lot from takealot online store. Very prompt & quick service have never ever not received an item that we ordered & paid for, also done some returns and my basket was promptly credited. Very happy customer ”

- Regina

“ Best service I've ever experienced! I bought 2 tablets. On receiving them I saw the one's screen has a crack. I asked for a replacement on the 19th of July. The broken tablet was picked up on the 21st also is the replacement tablet delivered ! thank you Takelot of such good service! ”

- Joylinda

takealot Reviews

Customer Service - Good