takealot Reviews

2.6 Rating 545 Reviews

39 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.6

Based on 545 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Takealot deliver?

Helpful Report

(1 month ago)

Takealot delivers items by Courier and Own Driver.

Helpful Report

(1 month ago)

41.18%

Industry Average

“ Delivery times became problematic, sometimes fluctuating wildly after an order was placed. ”

- Jacs Bate

“ This is utter rubbish as i only received the one delivery. ”

- Anonymous

“ Later that same day they informed me via email that they will not replace the damaged item since it was already more than 7 days after the delivery. ”

- Anonymous

takealot Reviews

Delivery - Slow