takealot Reviews

2.5 Rating 584 Reviews

37 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.5

Based on 584 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Takealot deliver?

Helpful Report

(4 weeks ago)

Takealot delivers items by Courier and Own Driver.

Helpful Report

(4 weeks ago)

50.00%

Industry Average

“ The 2 delivery drivers. ”

- Anonymous

“ I used to order from takealot A LOT and never had any real complaints regarding delivery. ”

- Anonymous

“ What’s going on with takealot?? Last orders I’ve placed are getting delivered later than usual. Even after paying extra for delivery. Tracking not getting updated. Seriously! ”

- Anonymous

takealot Reviews

Delivery - Average