Teamheat Reviews

4.7 Rating 103 Reviews
93 %
of reviewers recommend Teamheat
4.7
Based on 103 reviews
Customer Service
Communication Channels
Telephone
Read Teamheat Reviews
Visit Website

Phone:

02890992309

Write Your review

Tell us how Teamheat made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
I had a problem with the gas boiler ,no hot water and no heating. I found the phone nb for TeamHeat on the internet I called to ask in this matter. After a few min , Paul called me back becuse He was busy. I explained what the problem was and He put me on the list for the next day. After checking the cause of the gas boiler. Paul explained what the problem was. Unfortunately it had to be replaced with a new one. He suggested that we could make an appoitment for the next day, even though it was Sat. Paul called me on Sat morning and told me what time he would arrive. Paul was on time , which was an important to me. The exchange lasted until 6 p.m Since then new gas boiler was readu to use. I was pleased with Paul’s service. I definitely recommend TeamHeat becuse Paul was wordy and completed the task 100% Thanks Paul !
Helpful Report
Posted 3 months ago
Had strong smell of oil in ensuite and around manholes outside, rang Paul at Teamheat at 6pm he had another call to do but would come to us after. Paul kept us informed of expected time of arrival etc. When he arrived he very quickly sourced the where the problem was coming from. He took time to listen and advise our next steps. We are so glad we chose Teamheat and appreciated Paul's advice and knowledge. Great service all round.
Helpful Report
Posted 4 months ago
I cannot recommend Team Heat enough. I had a burst pipe which Paul came out and fixed. Turned up on time, polite, friendly and explained the repair to me. Came back out a few days later and serviced the boiler. Will definitely use again.
Helpful Report
Posted 5 months ago
fantastic service recevied by teamheat. Teamheat heat came to carryout a gas boiler repair. They turned up on time and were pleasant from start to finish extreamly happy with the service
Helpful Report
Posted 5 months ago
Quick and efficient while explaining what was going on made the whole experience easy
Helpful Report
Posted 6 months ago
Brilliant service, extremely quick and very helpful! Thank you so much and I will be back if I ever need any help again thank you
Helpful Report
Posted 9 months ago
They were here within 48hrs of me contacting them and got the job done quickly with minimal mess
Helpful Report
Posted 9 months ago
Paul was very professional,straight to the point and knew what he was talking about .
Helpful Report
Posted 1 year ago
Great service - Paul was out straight away and fixed the leak in no time at all.
Helpful Report
Posted 1 year ago
Professional and helpful friendly guy
Helpful Report
Posted 1 year ago
Top service - weekend call out and Paul was out and had the boiler up and running in no time. Recommend
Helpful Report
Posted 1 year ago
Great communication from start to finish, got sorted in less than 30 minutes. Would recommend!
Helpful Report
Posted 1 year ago
Paul visited my place from team heat. It was quick response. Must say paul has midas touch in his hands. I really appreciate this and happy with service.
Helpful Report
Posted 1 year ago
Honestly cannot thank Team Heat enough! We were completely stuck so had to get an emergency call out as our boiler wasnt firing or providing hot water, which sadly for us turned out to be a bigger job than expected! Less than 24 hours later we have a brand new boiler, heating etc fully restored and had a great experience! Would really recommend as the whole thing was effortless and now we have peace of mind along with a 10 year warranty! Thank you!!
Helpful Report
Posted 1 year ago
Avoid!!! Extortionate, misleading, do not use!! Address on invoice is wrong too. Not at that address.
Helpful Report
Posted 1 year ago
Terrible experience from Paul Would not recommend
Helpful Report
Posted 1 year ago
Extremely expensive call out charge 150. For further minor job, cancelled at last minute x2. Very short 30minute notice period before finally arrived the third time. Total 9 days waiting with no water to sink. 150 additional charge for plug and small piece of tubing under sink. Very expensive. Would not recommend.
Helpful Report
Posted 1 year ago
Very pricey, even by todays standards. £120 call out to tell me there was no plumbing leak, and rather than reseal the bath edge, they sent me a video of it. 2 weeks later asked for £350 to replace 2 taps. No thanks.
Helpful Report
Posted 1 year ago
Quick and effective service. Thanks Paul for your practical and friendly assistance 😉
Helpful Report
Posted 1 year ago
I had some good initial experiences with Teamheat. However, when it came to installing a new boiler, things did not go as expected. In the initial conversation about the installation, I was told it would take place the following Monday. Work commenced on the Monday, but continued until the Wednesday. The installer tended to arrive around around 10:00 and leave by around 16:30. The first time this happened the installer told me he had already been working elsewhere and would go on to work elsewhere. I was left sitting in a cold apartment with no hot water for those three days and the preceding weekend. When it came to payment, there was an issue with completing the transaction. The installer said the problem was with my iPhone. But it seemed to be working just fine - and, indeed, I used my iPhone not long after to make another purchase. I ended up paying directly from my current account, as it was the quickest though less than ideal way to complete the transaction and move on. Another issue was the annual service, which was sold as signing up to a monthly direct debit. Some other service providers take one payment at or after the time of the service. This of course ensures the customer retains any interest in their bank or BS account (however minimal), rather than it heading to the service provider.
Helpful Report
Posted 2 years ago
Hi many thanks for your review. I would like to note that unfortunately due to the amount of work that was required to complete your job it did take time to complete. I would like to inform you that the installation was carried out during the begin of covid 19. Trade counters for collection of materials had a one person in policy leaving engineers queueing up to 1-1.5 hours for collection of materials in the mornings. Our engineers day starts at 7:30 leaving the office. And before work starts on site there is work that is unseen at times by the customer to complete such jobs. Engineer left site at 4:30 after completing a full days work I appreciate you were left with no hot water but given it was a combination boiler no hot water can be supplied untill the full job is complete tested and commisioned. You have made note to the direct debit. Many of our customers find this to be a fantastic service as the customer is reminded by Teamheat each year before the annual service is due this therefore helps to keep manufactuers warranties in place. Direct debit customers also have a priority booking in the system as they have pre paid for their service. Customers who have not had the pre paid direct debit have found themselves forgetting about their annual service and have found that their warranties have become void due to going over the 12 month period. With regards to the payment terminal unfortunately i cannot provide a comment other than technology at times does not work correctly. And the majority of the time we have no issues. The terminals do run on wireless wifi and there is a possbilty that we were in an apartment building and a connection could not be reached. We wish you luck in the future Teamheat
Posted 2 years ago
Teamheat is rated 4.7 based on 103 reviews