Teamheat Reviews

Name: Teamheat
Rating: 4.74

4.7 Rating 105 Reviews

93 %

of reviewers recommend Teamheat

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4.7

Based on 105 reviews


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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had some good initial experiences with Teamheat. However, when it came to installing a new boiler, things did not go as expected. In the initial conversation about the installation, I was told it would take place the following Monday. Work commenced on the Monday, but continued until the Wednesday. The installer tended to arrive around around 10:00 and leave by around 16:30. The first time this happened the installer told me he had already been working elsewhere and would go on to work elsewhere. I was left sitting in a cold apartment with no hot water for those three days and the preceding weekend. When it came to payment, there was an issue with completing the transaction. The installer said the problem was with my iPhone. But it seemed to be working just fine - and, indeed, I used my iPhone not long after to make another purchase. I ended up paying directly from my current account, as it was the quickest though less than ideal way to complete the transaction and move on. Another issue was the annual service, which was sold as signing up to a monthly direct debit. Some other service providers take one payment at or after the time of the service. This of course ensures the customer retains any interest in their bank or BS account (however minimal), rather than it heading to the service provider.”

Helpful Report

Posted 2 years ago

Hi many thanks for your review. I would like to note that unfortunately due to the amount of work that was required to complete your job it did take time to complete. I would like to inform you that the installation was carried out during the begin of covid 19. Trade counters for collection of materials had a one person in policy leaving engineers queueing up to 1-1.5 hours for collection of materials in the mornings. Our engineers day starts at 7:30 leaving the office. And before work starts on site there is work that is unseen at times by the customer to complete such jobs. Engineer left site at 4:30 after completing a full days work I appreciate you were left with no hot water but given it was a combination boiler no hot water can be supplied untill the full job is complete tested and commisioned. You have made note to the direct debit. Many of our customers find this to be a fantastic service as the customer is reminded by Teamheat each year before the annual service is due this therefore helps to keep manufactuers warranties in place. Direct debit customers also have a priority booking in the system as they have pre paid for their service. Customers who have not had the pre paid direct debit have found themselves forgetting about their annual service and have found that their warranties have become void due to going over the 12 month period. With regards to the payment terminal unfortunately i cannot provide a comment other than technology at times does not work correctly. And the majority of the time we have no issues. The terminals do run on wireless wifi and there is a possbilty that we were in an apartment building and a connection could not be reached. We wish you luck in the future Teamheat

Posted 2 years ago

Teamheat is rated 4.7 based on 105 reviews