thredUP Reviews

1.6 Rating 170 Reviews

12 %

of reviewers recommend thredUP

Company Reviews

Questions

Metrics

1.6

Based on 170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is thredUP returns process?

Customer Service

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How is ThredUP returns process?

Helpful Report

(4 weeks ago)

Greater than 92% of reviewers feedback is ThredUP returns process could be better.

Helpful Report

(4 weeks ago)

12.50%

Industry Average

“ I've tried thredUP several times now and am officially done with them. Items are mislabeled, returns are impossible, restocking fees, and no customer support. I like the idea but it is just not worth it. ”

- Anonymous

“ Don’t buy anything here. Clothes are dirty and stinks!! Obviously not returns are valid for this… ”

- Anonymous

“ Don't buy from this site--they only give you credit, not refunds, for returns. I sent back two returns this month to thredUP. When you submit the return, thredUP asks you to choose whether the refund was to go to your credit card (and get charged return shipping) or to be given to you as credit. I selected refund but they gave me credit instead. ”

- Anonymous

thredUP Reviews

Returns - Difficult