Toolstation UK Reviews

“ Very difficult to cancel or amend an order. Customer Service takes 3-4 days just to respond. Incorrect Email Addresses provided. Online chat times out waiting for a person after 2 hours. Very long waiting times for phone calls and limited hours. ”

“ Bought zero ultra powder wasp nest killer foam jet 23/08/25 recommended by assistant Hainault store to treat wasp nest under facia board, told it works well, assistant said may take various applications to kill all wasps use whole can, let him know how it went, did not work what so ever, explain back at store told could not refund because can was now empty to check contents by store manager, phone customer service, same reply, explain assistant said use whole can for treatment, no refund, will not use Toolstation again. ”

“ An absolutely shocking service with no responsibility for customer care let alone the days of work I have lost. ”