Toolstation UK Reviews

3.7 Rating 674 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 674 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Toolstation UK?

Helpful Report

(4 days ago)

You can contact Toolstation UK by Telephone, Live Chat and Email.

Helpful Report

(4 days ago)

81.08%

Industry Average

“ Great range of products, all very keenly and competitively priced, and with click and collect service, it was easy to place my order and collect it within an hour. ”

- Mark Jefferies

“ Great customer service very friendly staff, smethwick branch was very helpful and efficient. I highly recommend going there. Thank you for all your help. ”

- Mo

“ Great service from Kojo in Acton tool station. Really looked after us. Manager Faisal was also very helpful Showed us all the options and helped us get a deal wherever there was one offered.Love the team here. Will recommend! 5stars! ”

- Anonymous

Toolstation UK Reviews

Customer Service - Good