Toolstation UK Reviews

3.7 Rating 674 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 674 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Customer Service

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How does Toolstation UK deliver?

Helpful Report

(4 days ago)

Toolstation UK delivers items by Courier and Postal Service.

Helpful Report

(4 days ago)

46.15%

Industry Average

“ Let down AGAIN by toolstation. Ordered Wednesday 6.30, its now Thursday, no parcel, no text or meagre from a delivery drive. When I got hold of them they said they had a problem. Customer services was rubbish and no real explanation of meaningful apology given. Go somewhere else ”

- Gary Tune

“ Toolstation made me unhappy, tried ordering online for a product a delivery on site, attempted several times to make payment but because of the security element of a passcode on checkout. ”

- Anonymous

“ Next day delivery advertised Order placed and paid for air conditioner on 10th May 2022. £320. Toolstation claimed the order was on its way. No delivery. Repeated emails unanswered. Long wait to speak with customer service, who promised a call back. None received. Order cancelled. The worst online service I have ever experienced. ”

- CA

Toolstation UK Reviews

Delivery - Slow