Toolstation UK Reviews

3.7 Rating 701 Reviews

66 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Toolstation UK deliver?

Helpful Report

(2 weeks ago)

Toolstation UK delivers items by Courier and Postal Service.

Helpful Report

(2 weeks ago)

37.50%

Industry Average

“ Bad Customer Service If you order and collect, it's a great service. However, if you opt for delivery and parts are missing, I suggest you just give up and buy from somewhere else. You can waste hours online and on the phone, but nobody answers. ”

- Kevin Dee

“ Disgusting service from Toolstation and their delivery company. ”

- Dea Rey

“ Forget trying to contact this lot if you have an issue. Screwfix make a fortune fixing this shower of time and money wasters. Day 5 of a next day delivery and counting. I dont need the order now. The leak is fixed. So i now have the joy of trying to get my money returned.. ”

- G D

Toolstation UK Reviews

Delivery - Slow