“How is it that my package has been transferred to a new facility for 3 days and I'm only an hour away from where package has been sitting for 5 days?”
“Priority shipping my dead frog, six days and counting for a hundred Mile delivery, paid Xtra for faster service, package has spent at least 36 hours on every stop, inexcusable”
“I mailed out a package in Clearfield PA on May 7th, 2025 and I had the post office put the postage label on it and mail it out. They gave me the receipt. I was not informed about keeping the receipt as a tracking device. I was not asked if I wanted protection on it. The package had a 50$ visa gift card in it and precious pictures that I had made and I took the time to write on each one of the pictures on the back. It had a Mother’s Day card and a letter in it. It was very important and special but now it never made it to Indianapolis Indiana and it was the first thing that I actually gotten for my daughter since she abruptly moved away. I send my granddaughter things monthly from Amazon, which always make it there.IF I WOULD HAVE BEEN INFORMED TO BUY INSURANCE, I would have. If I would’ve been informed to keep the postage receipt as tracking, I would have, but I wasn’t told about any of that. I am very hurt and upset. My daughter is now distraught now also. I feel that the worker was incredibly incompetent. It was May 7th 2026 in the morning when I mailed it out. I am extremely disappointed in this post office.
Tina”
“I called about resolving this issue and I got a very rude unprofessional male being disrespectful and not letting me speak. They took away the mail from.my 90 yr old grandmother telling her she had to come to the office to get her mail because of a malicious mailman.”
“I would give a negative 100% if it was available. I tried to call the post office about getting a PO Box set up in the state I’m moving to. Their automated system is trash, it took me in circles because it didn’t understand me. Finally after calling back several times and 20 minutes later it said it was giving me to an agent but it wasn’t… it was a freaking computer or robot who in the middle of me asking a question, transferred me to the survey line. You bet I left the worst possible rating and left a recorded message. STOP WITH THE COMPUTERS, it’s a lie when i’m told I’ll get a person and it tries to fool me into believing it’s a real person WHEN IT’S NOT A REAL PERSON. It’s maddening. Not a good way to do business AT ALL.”
“I run a business and recently had a very disappointing experience with USPS international shipping.
I shipped two separate packages to Italy on different days using Priority Mail, which was advertised as taking 8–10 days. Both shipments contained only documents. Unfortunately, neither package ever reached its destination, and no clear explanation was provided.
To make matters worse, USPS refused to issue a refund, even though each shipment cost around $80. Customer service was extremely difficult to reach, and when I spoke with a representative at a local branch, I was told that USPS is not responsible for what happens once the package leaves the United States.
This lack of accountability, transparency, and support is unacceptable—especially for a paid international service. I would strongly caution other businesses against relying on USPS for important international shipments.”
“I was expecting Christmas present from my team abroad. USPS delivered me a ripped empty envelope with a sticker "hope it didn't cause any inconveniences". Why you would even deliver an empty envelope if you took out the content?! I can see the sticker what was in the envelope, I know it was not empty, and I know it arrived at the local office without content already - so no third parties involvement. Numerous complains - 0 reaction, no response, no acknowledgement, no a simple sorry”
“The absolute worst shipping available. If you pay for ground express you won’t get it within the time frame. They’ve lost 4 of my packages this month, so far! Half the time it says out for delivery it’s not delivered. I’ve had to go pick up more packages than have been delivered to my address. The absolute crappiest service around!”
“Really bad experience I was waiting for a package,fallowing a tracking and it said will be delivered in the day after that they sent to another branch (Zip) an stop the delivery process still waiting for 5 more days and any persons have been call to advised of the issues,I believe USPS need a fusion wit UPS and stop their services it need to be better not otherwise this is a shame that this was the first On UNITED STATE.”
“I sent a package via Priority Mail to Puerto Rico. It was supposed to arrive in 4 days. The package was traveling from office to office in Philadelphia for a week. Now it's on a plane that has been traveling for a week and hasn't landed yet because I have no information about the package. Terrible service. I'd rather stick with UPS.”
“USPS is inept and incompetent. I have been the victim of billing mail not being delivered to my address, many times. They simply have failed in their credit mission and there is no accountability for their failures. PRESEDENT TRUMP PLEASE, PLEASE PRIVATIZE OUR MAIL SYSTEM!!”
“I am a regular customer who sends packages via priority mailing system. About 50% of times my packages first go to a wrong state and had to reroute making huge delays. I feel like it's not worth spending extra money, rather send via regular mail. So frustrating!!!!!!”
“USPS is a disgrace. They should be shutdown but when the company leeches off of the hard working taxpayers of America they don’t have to have any accountability or responsibility. EVERYONE who works there should be ashamed of themselves. You’re all failures”
“I spoke with an employee named Tuan at 135 E. Olive Ave, Burbank, CA 91503, who was extremely unhelpful and unprofessional. He raised his voice at me, a long-time P.O. Box customer, and seemed unfamiliar with a basic USPS policy regarding mail forwarding. He even threw away my paperwork and proceeded to call another customer without resolving my issue. His communication was poor, and he was unable to clearly explain anything. Overall, the service experience with him was unacceptable and frustrating.
Due to this experience, I’ve decided to move my P.O. Box to a private provider and will begin using other private shipping carriers whenever possible.”
“An absolute awful experience. The USPS damaged my package (a $200 sports card) then were unable to deliver it to a customer. Without my knowledge or consent the package and contents were sent to a recovery center where it was destroyed. I tried to file a refund claim but their system would not allow me because it was still in a missing mail search status. After a long discussion with their customer service I was told they couldn't do anything about my loss. I lose a valued customer and $200 of my product. This is how they treat their customers? They don't even deserve a 1 star rating.”
“I currently have a package in Kansas City Distribution Center sitting since 0312/25. Today is 03/18/25 and package is still there. I live 50 miles from the Distribution Center. 1st said en route to destination. Now its "Moving through the system" For a week ? It hasn't moved anywhere and they like to lie to cover their tracks ,!”
“Received package on Sunday ripped open and half my stuff was gone. Then 2 more packages say they were delivered to my front porch Jan 30 but no they are not there. They are looking for them but delivery driver is off today, have to wait til tomorrow when she works again to find out where she delivered them to. Just to be clear this was not my normal carrier. This happened on her days off.”
