“I brought to the attention of the Arnold, Ca. station Postmaster, Tammi Albright, a contradiction/discrepancy on the USPS website regarding services provided when mailing an item with proof of mailing and delivery on the receiving end. I provided a screen shot of the USPS webpage that showed there was no charge for this specific service. It contradicts what is listed elsewhere on the website that a fee was being charged for a thinly veiled similar service. I asked for clarification if there was a difference in the service provided. She could not provide an answer. I was accused of showing a non official screenshot. I pressed her to look it up for herself on the station computer. She refused. Her demeanor escalated into a power play to put me on the defense by her raising her voice, repeating that "we charge for that at this location". I then asked if other locations were exempt, aren't they are all government run and required to adhere to the same policies and fees? I was told to investigate it myself. I then stated that as postmaster you have a fiduciary duty to bring any online contradiction a customer may discover to the attention of those who administer web presence since a customer who reported it had a concern. As she turned her back on me storming off while I was mid sentence, I could hear her muttering: "I'll look into it", the ultimate shine on!
Offensive, rude, obnoxious, malfeasant, apathetic, dismissive are a few descriptors that come to mind when describing my impression being left with during this encounter.
The correct response would have been: "Thank you for bringing this to my attention. Not many folks would take the time to report this. I will investigate the situation, initiate any corrective action within my power, and promise to give you a response by mail within a few days. Sorry for any inconvenience this has caused".
To imagine this individual supervises the staff and operations is pathetic and beyond comprehension. Being a 40 year customer of the Station, I've noticed a high turnover of employees over the years as well. No surprise after getting a taste of management firsthand.
No wonder the Post Office gets a bad rap.
*Attached screenshot shows "no charge" at the bottom”
“My order was shipped on July 2, 2026. Still not received Aug 3, 2026. Tracking says customer not available for delivery. I work from home, I am home 24/7. Not sure where they tried delivering, but is was not here. Not even a phone call.
Latest Update
Your item could not be delivered on July 27, 2026 at 10:40 am in UNITED ARAB EMIRATES due to the addressee not available at time of delivery. It is scheduled for another delivery attempt today.
Get More Out of USPS Tracking:
USPS Tracking Plus®
International Transit
Addressee not available - Scheduled for another delivery attempt today
UNITED ARAB EMIRATES
July 27, 2026 10:40 AM
Addressee not available - Scheduled for another delivery attempt today
UNITED ARAB EMIRATES
July 25, 2026 11:32 AM
Addressee not available - Scheduled for another delivery attempt today
UNITED ARAB EMIRATES
July 24, 2026 10:38 AM
Arrival at Post Office
UNITED ARAB EMIRATES
July 24, 2026 10:37 AM”
“Thank you, Ada! I really appreciate your excellent service. You honked before delivering my signature-required package, left a notice at my garage, and when I came running outside after seeing it, you turned back so I could sign for it. That small act of kindness saved me from another “treasure hunt.”
Usually, after a delivery notification, I end up searching the mailbox, behind the gate, around the yard, and sometimes even my neighbors’ front doors. I probably look like a character in a Hollywood comedy! Today, thanks to Ada, none of that was necessary.
Thank you for your patience, professionalism, and outstanding customer service!”
“In Bulverde, Texas we have the absolute best post office personnel. Today, they patiently walked me through how to best deliver a gift to a friend. They were as nice as could be while remaining professional and efficient. I chose the wrong method of delivery for my gift. Even though I took fifteen minutes to drive back to correct my error, and the package had been processed, they still greeted me with a smile and made sure that my actual choice for delivery was realized. I cannot perceive of better service and a nicer environment than the Bulverde, Texas post office. Thanks”
“How is it that my package has been transferred to a new facility for 3 days and I'm only an hour away from where package has been sitting for 5 days?”
“Priority shipping my dead frog, six days and counting for a hundred Mile delivery, paid Xtra for faster service, package has spent at least 36 hours on every stop, inexcusable”
“I mailed out a package in Clearfield PA on May 7th, 2025 and I had the post office put the postage label on it and mail it out. They gave me the receipt. I was not informed about keeping the receipt as a tracking device. I was not asked if I wanted protection on it. The package had a 50$ visa gift card in it and precious pictures that I had made and I took the time to write on each one of the pictures on the back. It had a Mother’s Day card and a letter in it. It was very important and special but now it never made it to Indianapolis Indiana and it was the first thing that I actually gotten for my daughter since she abruptly moved away. I send my granddaughter things monthly from Amazon, which always make it there.IF I WOULD HAVE BEEN INFORMED TO BUY INSURANCE, I would have. If I would’ve been informed to keep the postage receipt as tracking, I would have, but I wasn’t told about any of that. I am very hurt and upset. My daughter is now distraught now also. I feel that the worker was incredibly incompetent. It was May 7th 2026 in the morning when I mailed it out. I am extremely disappointed in this post office.
Tina”
“I called about resolving this issue and I got a very rude unprofessional male being disrespectful and not letting me speak. They took away the mail from.my 90 yr old grandmother telling her she had to come to the office to get her mail because of a malicious mailman.”
“I would give a negative 100% if it was available. I tried to call the post office about getting a PO Box set up in the state I’m moving to. Their automated system is trash, it took me in circles because it didn’t understand me. Finally after calling back several times and 20 minutes later it said it was giving me to an agent but it wasn’t… it was a freaking computer or robot who in the middle of me asking a question, transferred me to the survey line. You bet I left the worst possible rating and left a recorded message. STOP WITH THE COMPUTERS, it’s a lie when i’m told I’ll get a person and it tries to fool me into believing it’s a real person WHEN IT’S NOT A REAL PERSON. It’s maddening. Not a good way to do business AT ALL.”
“Tracking is unheard of when employees rarely update tracking! This probably why so many items get stolen off porches. I can’t sit at home and hope item gets to my house when I don’t know where it is!!!”
“I run a business and recently had a very disappointing experience with USPS international shipping.
I shipped two separate packages to Italy on different days using Priority Mail, which was advertised as taking 8–10 days. Both shipments contained only documents. Unfortunately, neither package ever reached its destination, and no clear explanation was provided.
To make matters worse, USPS refused to issue a refund, even though each shipment cost around $80. Customer service was extremely difficult to reach, and when I spoke with a representative at a local branch, I was told that USPS is not responsible for what happens once the package leaves the United States.
This lack of accountability, transparency, and support is unacceptable—especially for a paid international service. I would strongly caution other businesses against relying on USPS for important international shipments.”
“Over multiple months we have had issues with our mail being delivered incorrectly to our neighbors mailbox, lost packages and out going mail not making it to its destination cause bills to be late! Payroll being sent on Thursday and taking 3 days to get to me within VT it’s ridiculous and sometimes needs to change the PO is the completely unreliable.”
“I was expecting Christmas present from my team abroad. USPS delivered me a ripped empty envelope with a sticker "hope it didn't cause any inconveniences". Why you would even deliver an empty envelope if you took out the content?! I can see the sticker what was in the envelope, I know it was not empty, and I know it arrived at the local office without content already - so no third parties involvement. Numerous complains - 0 reaction, no response, no acknowledgement, no a simple sorry”
“The absolute worst shipping available. If you pay for ground express you won’t get it within the time frame. They’ve lost 4 of my packages this month, so far! Half the time it says out for delivery it’s not delivered. I’ve had to go pick up more packages than have been delivered to my address. The absolute crappiest service around!”
“Really bad experience I was waiting for a package,fallowing a tracking and it said will be delivered in the day after that they sent to another branch (Zip) an stop the delivery process still waiting for 5 more days and any persons have been call to advised of the issues,I believe USPS need a fusion wit UPS and stop their services it need to be better not otherwise this is a shame that this was the first On UNITED STATE.”
