“I am writing to formally express my concern and frustration regarding ongoing issues with my mail forwarding and change-of-address requests.
I moved from 5335 Duke Street, Alexandria, VA in 2024 and have made two in-person attempts at the local post office (near Duke Street) to submit a change-of-address. On both occasions, I was not informed that I was at the incorrect post office for processing my request. As a result, my mail has been missing since July 2024, causing serious inconvenience.
Today, I spoke with a representative named Lisa through Customer 360, who finally informed me that I should have gone to the 5221 Franconia Rd,” which added to the confusion). It is extremely frustrating that no one in the prior visits corrected me or directed me properly. This kind of miscommunication has resulted in nearly one year n 2 months of lost or undelivered mail.
I respectfully request:
Assistance in locating and recovering any mail that may still be held or misdirected.
Confirmation that my change-of-address is now properly submitted and active.
Clarification on why this confusion occurred and what measures are being taken to prevent it for others.
I appreciate your prompt attention to this matter. I trust USPS values its customers and will make every effort to address this failure in communication and service.
Sincerely,
Max Fitsum Ogbe”
“I am in Las Vegas, Enterprise area (area code 89178) at an HOA, and I have been purchasing many items online that are large & small. Today, I received a package that was almost 50 pounds and the delivery driver (Hispanic?) rang the doorbell and to my surprise, instead of it being left on the floor like UPS & FedEx, he had it resting on his shoulder taking care of my package seeing if I was there...he's not that big (no, I'm not making fun of him). Although there was no fragile sticker on there, he was watchful, and by ringing the doorbell, it prevents porch pirates. I've never spoken to him but daily, when he's delivering packages to other customers around me, he's always smiling and courteous and appears to enjoy his job. His demeanor that he exudes makes everyone comfortable. Yes, there's those that hate their job and project their negative attitudes to customers, but this delivery driver for USPS is the opposite and we need more workers like him,. We only hope that USPS will continue to retain their workers like him until his retirement.”
“Theresa once again was the person working when I went in to start a PO BOX, she is such an amazing part of your post office. I have medication coming to my P.O. Box due to me being out of town & knowing that my package will be there & accepted is amazing. It truly could save my life. Thank you Theresa”
“I wanted to say thanks to the woman I spoke to in customer service this morning. I didn’t catch her name but she was polite efficient and helped me out tremendously. My package got delivered to me today thanks to you . Thanks hun and I appreciate your outstanding customer service 👍🏽”
