“Wet poor communication . Most of my texts deleted off social media . Poor poor company . Save your money . Shop local. Meant to be an ethical company but nothing ethical about their communication .... ...”
“Neyer again!
After 6 months after purchase, the shoes had a big hole between sole and leather, and I really did not wore them a lot, I guess 30 or 40 times And what´s the answer? Not our problem, 6 months after purchase it´s due to daily use. Sustainibility? Eco-friendly? Not at all. They simply don´t care about their customers.”
“I have never sent a negative review on a company before but I feel it is imperative to let the public know about my horrible experience with Veja. I have sent numerous emails for a return code and information and have had no response. This company is unprofessional, not helpful and does not act in good faith. Do not purchase anything from this company. You will not be able to return it even though their return policy says you can.”
“In my experience VEJA is clearly not interested in their.customers AT ALL.
My daughter's V-10's are unraveling at the seams and she didn't even wear them often. We bought them 10 months ago and since my older daughter's 2 pairs from 2018 are still in good condition, 1 was disappointed and wrote to customer service in the hope they would at least have me bring them to the store and get them repaired (I read online about the "Clean, Repair, Collect Project offering to clean, fix or recycle clients shoes and that they offered free repairs on Black Friday).
Their response was, the shoes are
probably too small and it's normal wear
and tear. I should be able to find a cobbler to have them repaired.
I wrote back that we bought them in store with the "professional guidance" of the sales assistant. The next size up was too big.
I also commented that I am disappointed that they are not offering the repair themselves.
As a side-note I also let them know that I think it's very customer UNfriendly to not sign their emails with a name, only "VEjA NYC".
No response to that at all or to my question why they can't be repaired from VEJA.
Just a condescending reply that next time we should size up in all future shoe purchases and to leave "a fingers width between the end of the toe and the insole". Thank you very much, I have successfully been buying shoes for my
daughter's the last 20 years, mostly in Europe in professional shoe stores.
ALSO, AGAIN: no name just "VEJA NYC".
Bottom line: no interest in the customer, no follow through with the brand identity of being eco friendly and sustainable!
Won't buy their shoes ever again, nor recommend them to anyone.”
“DO NOT ORDER direct from this company if you live in the US. They do not stand by their product and you have no recourse because the Headquarters is in Paris. So no US backing. Wore shoes twice and they started falling apart. They said normal wear and tear. Purchased 11/25. Delivered 11/30. Put away for trip 12/10. Fell apart 12/15. No return, no exchange. Terrible customer service.”
“Customer service is awful, even in store (NYC). The guy convinced me to size up even though they were too big and then went I went to return them, they wouldn’t accept the return because of “rubber drag”. I literally never wore the shoes outside of the store. Now I have shoes in perfect condition that do not fit and there’s nothing I can do. AVOID buying from this scam company, they do not have ethical business practices.”
“I never write reviews, but both my product and customer service experiences with Veja have been awful. five months ago, bought the V-10 B-Mesh White Natural Pierre shoes for a nice everyday white sneaker I could wear to work and school. I bought directly from veja-store.com and didn’t have any problems receiving them.
however, whenever I would walk more than a few miles at a time in my Vejas, the soles of my feet would start to hurt and the material would rub against the sides of my toes. this past week, I was on vacation exploring a new city and by day 4 of walking 10,000-15,000 steps a day I couldn’t walk in the shoes without intense pain. it was so bad that I had to buy inserts just to get through the day.
a few months ago, after I had my Vejas for a couple months, I emailed Veja customer service complaining of discomfort and the representative said that the B-mesh is their most comfortable material so I shouldn’t be having any trouble. a few days ago, after 5 months of regular wear, she said the same after I reached out again.
Veja clearly doesn’t care about their customer satisfaction or retaining customers. I couldn’t even find anywhere on the site to leave a review on the shoe I bought. I was really excited about these being my everyday shoe as I really like how they look but they hurt my feet so badly that I’m just going to donate or throw them away now. never buying from Veja again.”
“The worst! Ordered a pair of trainer as advertised by veja as free delivery and no taxes to pay. Ups will not release my trainers without me paying an £88 tax. I have tried 4 times to get help from veja by email....still waiting!!!! I have paid £130 for a pair of trainers that are stuck in the post brexit system. Disgusting customer service by Veja.”
“WISH I HAD READ THE TERRIBLE REVIEWS BEFORE I ORDERED ONLINE FROM VEJA. APPALLING CUSTOMER SERVICE AND IT HAS TAKEN 7 WEEKS FOR ME TO GET A REFUND!! I placed my order on July 17th and paid 10 euros for “24 hr” delivery> When they did not arrive the next day I called their Customer Services and was told the “24 hr” does not start until the item has been dispatched! This was not at all clear on their website. I therefore cancelled my order on the 19th July 2019 as the item had still not been dispatched and requested a full and immediate refund at the same time which I was entitled to especially as the goods had not even left VEJA. Unfortunately I had to deal with “LOUISE” in Customer Service who refused to give me a refund until the items had been returned to Veja - even though they had not left Veja! I was then told by LOUISE that I would have to send her a signed sworn statement together with my ID confirming that I had not already collected my order!! Next email from LOUISE told me that she would be asking the local Colissimo for their video tape so she could check “who” had collected the item!! Truly unbelievable and objectionable and insulting. I then wrote to the Group CEO with an email address I found online, surprise, surprise no response from her whatsoever. I am appalled. If Louise represents VEJA and their Corporate values then the VELA Brand won’t be around for long!! IF I COULD GIVE VEJA A ZERO STAR RATING I ABSOLUTELY WOULD.”
“This is the worst customer service ever!!! Never buy from them.
Veja says to be transparent but is hypocrisy. They really don't care about people, because they don't care about their customers!
Their customer service is very rude. And I received an answer: "I understand that it's not your fault if the sneakers don't fit you, but indeed it is not our responsibility either". How the company don't want to be responsible for an exchange.”
“Here’s a natural-sounding English translation of your review:
After just two weeks, the seam at the back of the shoe came apart and half of the VEJA logo had fallen off. When I contacted their customer service, I got a snarky reply claiming the shoes couldn’t possibly be only four weeks old based on the photos — they insisted they must be at least a year old. Of course, I provided proof of purchase, but still only received rude replies. Neither the quality nor the customer service lives up to what you’d expect from such expensive shoes. Never again!”
“Return process in EU is unnecessarily confusing and customer service is non existent. In the end I wasted an hour plus 20 Euros on what should have been a free returns.
Do yourself a favor and shop somewhere else”
“The shoes were good but the customer service sucks. I live on west coast of USA and I emailed and Facebook messaged with no reply and had to use WhatsApp after realizing no one was going to reply. And then once I got someone they would only message me once a day because of the time difference and then told me that I should reply more promptly. Very unhappy with the unprofessional customer service. If you're thinking about buying just go to a Nordstrom or something.”
“If I could give 0 stars I would. AVOID THIS COMPANY AT ALL COSTS. They are actively stealing from me at this point. I bought shoes at their store in Paris, within 1 day of wear they were breaking. The store told me I "voided the warranty by wearing the shoe". I emailed their customer service when I got back to the states, they told me I had to send back the defective pair to receive a new pair but they would not refund me. I sent back my pair ASAP, they received my pair, they told me my new shoes were on the way. 2 weeks go by.. No shoes delivered. I follow up with the company TWICE asking for tracking information. They reply that my specific shoe is sold out WORLDWIDE but they'd replace it with a different pair. I do not want a different style shoe, I want my money back and they are refusing to do so. I paid for shoes I do not have. They have taken my money and I have *nothing* in return 30+ days later.”
“We contacted customer service because a pair of shoes that were supposed to arrive on June 17th had not arrived 5 days after that date. Although UPS never reported that they had delivered them, VEJA asked us to send a handwritten note with our signature and a copy of our ID to proceed with the claim and refund (apparently, our word was not enough). I repeat, even though UPS never said they had delivered the package. Since this was the ONLY way to get a refund, we complied with their request, and a few hours later they confirmed that UPS acknowledged losing the package. I find it incredible that a company whose business is based on online sales distrusts its customers, especially one who had previously made purchases.”
“Do not purchase Beware of additional fees
I placed an order on
veja-store online when it arrived it came with an additional bill of 71$ on top of the shoes. So i contacted customer service and asked to return the item because i didn’t anticipated the additional cost. They were Rude and unaccommodating and blamed me for not going thru their FAQ fine print notices and said that they will charge me a return fee. Why the misleading fine print when they can simply advise international clients at the checkout process.”
“I am disappointed with the customer service I received from Veja. I contacted them because my Veja sneakers, which I have only worn for three months, are showing cracks on the crease. I did not expect this from a sneaker that costs over $200, and I am also disappointed with the lack of customer service I have received. I would not recommend this product to anyone.”
