Vestiaire Collective Reviews

1.6 Rating 1,112 Reviews

14 %

of reviewers recommend Vestiaire Collective

Company Reviews

Questions

Metrics

1.6

Based on 1,112 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does Vestiaire Collective deliver on time?

Helpful Report

(5 months ago)

Greater than 55% of reviewers feedback is Vestiaire Collective normally delivers on time.

Helpful Report

(5 months ago)

55.56%

Industry Average

“ They basically give you a form to fill out stating I need things like the delivery address and such THAT A BUYER WOULD HAVE TO FILL OUT! Mind you, I AM THE SELLER! They would go around in circles and responses are hard to come by when you start asking more questions. ”

- Anonymous

Vestiaire Collective Reviews

Delivery - Average